Znuny Open Source Ticketsystem

When there is a " - " entry the interface recognize it as an empty so first fill all the values then press + sign

Hi jojo, i think i have already tried what you have said. Is that the what you mean ? $Data{"TicketFreeKeyField1"} $Data{"TicketFreeTextField1"} when i tried this it shows all the freetext field filled with the content of TicketFreeText1 i mean it shows FreeText1 FreeText1 FreeTe...

Is there a way that the fields can be configured in a ticket template as in the following order Ticket Type FreeText1 Destination (Queue Combo box) FreeText2 FreeText3 Subject Body(RichText Editor) in the CustomerTicketMessage.dtl template file all the free text fields are rendered with just the fol...