Search found 2 matches
- 17 Jan 2012, 08:11
- Forum: Help
- Topic: ACL to show only a particular type of ticket to user.
- Replies: 4
- Views: 2082
Re: ACL to show only a particular type of ticket to user.
Thanks for the help. I also wanted to know is it possible to assign permission to hide tickets based on location of users. I have many queues which belong to users belonging to different locations, now I want them to see tickets only belonging to their location. For example, I have queue q1,q2 and q...
- 16 Jan 2012, 16:55
- Forum: Help
- Topic: ACL to show only a particular type of ticket to user.
- Replies: 4
- Views: 2082
ACL to show only a particular type of ticket to user.
Agent can see all tickets present in queue, is there any way to hide some type of tickets from the agent using ACL.