I am trying to see if I can add a custom field to the Agent Data. I want to add the Field "Phone Number" to the Agent data, and be able to add the same to notifications sent to customers, once a ticket is assigned to a particular agnent
Any suggestions ?
Search found 4 matches
- 01 Feb 2012, 09:47
- Forum: Help
- Topic: Add a Custom Field to Agent Data
- Replies: 1
- Views: 756
- 30 Jan 2012, 13:48
- Forum: Help
- Topic: Help in Configuring LDAP and Single SignOn
- Replies: 5
- Views: 1260
Re: Help in Configuring LDAP and Single SignOn
Hi thanks
could you give me a link where the entire configuration file example could be found
Thanks in Advance
Ashutosh
could you give me a link where the entire configuration file example could be found
Thanks in Advance
Ashutosh
- 24 Jan 2012, 07:33
- Forum: Help
- Topic: Help in Configuring LDAP and Single SignOn
- Replies: 5
- Views: 1260
Re: Help in Configuring LDAP and Single SignOn
Jojo Thanks ton for the reply. Unfortunately i have tried the same. Since we have no knowledge of scripting, we are unable to create the rught scripts. When we tried to write the config into the config.pm file, OTRS stopped working. Could someone please guide with a modified config.pm file based on ...
- 23 Jan 2012, 20:03
- Forum: Help
- Topic: Help in Configuring LDAP and Single SignOn
- Replies: 5
- Views: 1260
Help in Configuring LDAP and Single SignOn
Hi, we are a small company based in India. We dont have any skills writing scripts but we need to use OTRS for our helpdesk function. I request help in the following. 1. Writing a custom script to user LDAP and use AD users to be able to log into OTRS ( We use the domain company.local, with dc1.comp...