Znuny Open Source Ticketsystem

any one willing to help will be appreciated.

Thanks

Dear All,
Our Customer Service people enter two types of ticket into system i.e. Phone and email ticket. But when it comes to generate statistics I am unable to do it separately. I can see statistics for both of them combined in one report. I tried to generate separate stats but I am unable to see ...

Dear All,
I am currently using OTRS: 3.0.5 with default installation and no ITSM. I am grading to 3.2.2. Using Goofball method to upgrade. If I do step 9
step 15: OTRS\Scripts\apache2-httpd.include.conf, OTRS\Scripts\apache2-perl-startup.pl (steps), then I cannot start my apache services.

Can you ...

Dear All,
we are currently using 3.0.5 OTRS and want to update to new version. We are using it on Windows Server 2008 R2. I have some questions,
1) Are there any sigificant changes from 3.0.5 to the latest stable version
2) Secondly how can I upgrade OTRS installation on WIndows.

Please excuse me ...

thanks jojo,

its following,

PRODUCT = OTRS
VERSION = 3.0.5
BUILDDATE = Thu Jan 13 21:30:08 CET 2011
BUILDHOST = lusen.otrs.org


Many Thanks for your help

Hello All,

I have a bit strange question,

I have got OTRS installed on one of our servers but I am not sure how to get the version number from it. As, I had to upgrade it to new versions.
I have looked into webinterface but couldn't find anything regarding version of the installation we have ...