Znuny Open Source Ticketsystem

Hi,

Is there any possibility to change the background color of Agent interface or customer interface?
I have searched for the css file. But i didn't get....Please help.


Thanks in advance

Thank..................

Then how can i do that?

Does it through any HTML file?

Hi,

I want to remove some columns in ticket status view page. For an example i want to remove Bulk,Article and Priority columns in Status view page. How can i remove that. I have gone through the 'Ticket ' option in SysConfig, but i can't find anything....Please help....

Thanks in Advance

Thanks for your information..................

Its works...............

Hi, I would like to add one option in owner page. Is there any possibility to add the 'choose state option' in owner assigning page(pop up window). Means, when one ticket is assigned to any one, at that time we can select the state as "assigned". Anyone no how to do it? Thanks in advance

Hi, This is my problem.............. I have changed the customer id of one of my customer. After that when the customer is login with new id there is no older tickets that he was created..!!!.I'm confused in that i just customer id only...but it creating a new account. Why it is like that.......... ...

Hi, This is my problem.............. I have changed the customer id of one of my customer. After that when the customer is login with new id there is no older tickets that he was created..!!!.I'm confused in that i just customer id only...but it creating a new account. Why it is like that.......... ...

Hi,
Agents didn't get any notification in mail...regarding new ticket, owner update........but there is no problem in customer...
Anybody please help me.........

Thanks in advance

Hi,

Could you please help me to integrate CAS with OTRS 3.0.9. I have tried to install AuthCAS but it is not working. Whether i need to change any dependencies. Please help me in how to configure CAS in OTR.

Any suggestion will appreciate
Thanks in advance

Hi , i would like to know about ticket escalation. I have tried with cron job. */10 * * * * /opt/otrs/bin/otrs.GenericAgent.pl >> /dev/null This was the cron job created by me. But after running it , the ticket is not escalating............ Anybody please guide me how to configure escalation...........

Hi, I have tried to take the backup of otrs using mysql query. And the query i have used is # mysqldump -u root@localhost -p root otrs > otrsbackup1.sql i not sure about this query....... But when i check the file the file was empty. Anybody please show me where i do wrong....and what i should do fo...

HI, When i tried to login using ldap authentication it showing error that i mentioned before....and my log report is this [Fri Feb 17 10:52:23 2012][Notice][Kernel::System::Auth::LDAP::Auth] User: otrs (CN=otrs,OU=abcd,DC=pitsm,DC=com) authentication ok (REMOTE_ADDR: 127.0.0.1). [Fri Feb 17 10:52:23...

Thanks for your reply ..... I have configured AuthSyncModule , but now also it showing the same error..... And this is my configuration. Could you please check whether it is correct or not..... $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = '172.20.1.28'; $...

Hi, I have configured ldap in my otrs.But it is not possible to login. It shows error like... Panic, user authenticated but no user data can be found in OTRS DB!! Perhaps the user is invalid. When i referred the otrs admin guide...in that it says It is also a good idea to first create a user in OTRS...

Hi, I have configured the LDAP in my otrs....but its not working Here is my config.pm $Self->{LogModule} = 'Kernel::System::Log::File'; $Self->{LogModule::LogFile} = 'C:/PROGRA~1/OTRS/OTRS/var/log/otrs.log'; # $DIBI$ $Self->{'DefaultCharset'} = 'utf-8'; $Self->{AuthModule} = 'Kernel::System::Auth::L...

Hi, 30 16 * * mon,tue,wed,thu,fri /opt/otrs/bin/otrs.GenerateStats.pl -n 10014 -r info.sgssoft.net -s jinujose@sgssoft.net -f Print -m "Report attached as PDF" > /dev/null 2>&1 this is the cron job i created.but now also its not sending report as mail... Anybody please tell where i do ...

THANKS........micshi..........
its worksout............

Hi,

In my otrs customer panel, when i create a new ticket it automatically get closed...at the same moment of creating.I have checked with configuration but i can't find anything wrong....could anybody tell where i do wrong....


Thanks.

Hi, Is it possible that we can generate some daywise automatic reports say closed and open ticket and mail it automatically on some configured id. I have already raised this question.But i didn't get an correct answer... 55 8 * * mon,tue,wed,thu,fri /opt/otrs/bin/otrs.GenerateStats.pl -n 10014 -r su...

Thanks ferrosti........
its works.......

Hi,

Is there any way to remove the 'Close' from the navigation bar in ticketzoom page...i checked in html but i can't able to find the 'close' option.

Thanks.

Hi,

Is there any way to remove the 'Close' from the navigation bar i ticketzoom page...i checked in html but i can't able to find the 'close' option.

Thanks.

crythias,

Thanks for your reply......
But i don't know how to do that in command line....could you please explain the steps needed......

Thanks

Hi,

Is it possible that we can generate some daywise automatic reports say closed and open ticket and mail it automatically on some configured id.

Thanks.

Thanks crythias.... Its works fine...... I need one more help.... Is there any possibility to change the "otrs/index.pl" from the url.And i want to replace it with my company name....Now it showing like "mycompanyname/otrs/index.pl" i want to remove the "otrs/index.pl" ...

Hi, This is my situation... I have created 20 agents...and assigned queues to the agents.In one queue it may contain two or three agents.If i move a ticket from one queue to another queue,all the agents responsible for that queue will receive the notification mail....But i want to move ticket to the...