Znuny Open Source Ticketsystem

Great, optimizing these tables finally reduced the MySQL database size from 12G to 2.9G. Thanks for the hint. Maybe this should be documented at http://doc.otrs.org/3.0/en/html/perform ... rs-storage though.

Yes, I first switched TicketStorageModule, then ran ArticleStorageSwitch.pl and finally ran 'optimize table' for MySQL tables ticket, ticket_history and articles. From your question I deduce that the ArticleStorageSwitch usually deletes attachments from the database after they have been successfully...

Hello, after quite some hassle I just ran 'ArticleStorageSwitch.pl -s ArticleStorageDB -d ArticleStorageFS' successfully over our up-to-date OTRS 3.1.6 setup. It took quite some attempts to succeed. First some old articles had attachments without filename, and adding a filename in the database didn'...

hey, I now checked, and indeed we have installed ITSM. The hostname in error messages above is correct and set as 'Host' by SystemMonitor. We got additional errors in the meantime. Everytime OTRS tries to acknowledge a problem in nagios, we get the following: Tue Feb 28 14:00:02 2012 error OTRS-otrs...

I don't know what CMDB is for. can you point me do some documentation? To be honest, I don't even know whether I use CMDB or not :-/

if you are not using the CMDB Module, switch of the automatic setting of the CI incident state Can you please elaborate on that? I fear that I don't fully understand yet. What's the CMDB for, and why are you confident that we're not using it? Apart from that, we'd prefer to find the source of this ...

after the upgrade of OTRS 3.0 to 3.1, we get new errors in OTRS system protocol, that didn't appear with 3.0: [...] And the following errors are displayed something like every 30 minutes (not exactly periodly). Every time the error occurs, the messages are displayed about 10 times in a row: error O...

Wolfgangf wrote:... and you CI is named "host1.inet.de" in this example?

how do I get the name of a CI?

... and you are sure your 'HostRegExp' => '\\s*Host:\\s+(.*)\\s*', meets the name of your CI? I guess so, yes. All tickets created by Nagios mails have the Host field set properly, and mails about problems with open tickets are assigned to the ticket in question. Here's an example mail from Nagios:...

Hello, we're using the SystemMonitoring plugin for integration of Nagios within OTRS. Every time a nagios mail arrives at OTRS, the following error is displayed in the system protocol, with XXXXX being the hostname of monitored host in question. error OTRS-otrs.PostMasterMailbox.pl-30 Could not find...

Hello, after the upgrade of OTRS 3.0 to 3.1, we get new errors in OTRS system protocol, that didn't appear with 3.0: The following error is displayed every now and then: error OTRS-CGI-30 The field configuration is invalid And the following errors are displayed something like every 30 minutes (not e...