Znuny Open Source Ticketsystem

I know it is late but the original problem you had should be rectified by the below if the database had already been created: Open command prompt (run as admin), change directory to your mysql install (\OTRS\mysql\bin if bundled mysql) From there type mysql -uroot -e "GRANT ALL ON otrs.* TO 'ot...

Installed iPhoneHandle 1.2.1 on 3.2.16 but can't access it. Just says "initialization error, during initialization of the account the following error has occurred...failed to execute request on server" Agents authenticate via db, customers via ldap. Running 3.2.16 on Windows 2008 R2 Any id...

anyone?

Various problems with upgrading which I have now fixed but one problem remains. Installed iPhoneHandle 1.2.1 but can't access it. Just says "initialization error, during initialization of the account the following error has occured...failed to execute request on server" Agents authenticate...

I have just upgraded my Windows installation of OTRS. Now using 3.3.7. Weird problem I had was the crontab.txt wasn't populated with any jobs so I populated it from my backup file but after that it worked a treat. All seems to be working fine but there are some errors in the log so I am not sure if ...

Upgraded again to 3.3 and now works. Must be the installer for 3.2 which has a bug.

I fixed this issue by running package manager from command line and uninstalling the packages I had installed. It then worked fine in the browser

Upgraded from 3.1.18 to 3.2.16 (with the view to go to 3.3). Everything now working fine apart from auto fetching of emails although manual fetch works. The Cron windows service is running, no errors in otrs.log or cronw.log. I used the windows installer just as I did for 3.1, followed a previous fo...

I could run it from the command line and tried to reinstall from there. It said they were reinstalled but there were package files missing. In the end I tried to then upgrade again to 3.3 and had other errors so have reverted back to 3.1.16 for now. Would be good to find someone else who has upgrade...

Not sure that helps me a great deal!! The timeout comes after quite a while of trying to load the package manager yet everything else seems fine. I have monitored our firewall to see if any outgoing traffic is being blocked which it isn't so it is an internal server problem. I would love to fix the ...

I just upgraded from 3.1.18 to 3.2.16. Ran the database migration and rebuildconfig files. After a problem with the sessions being invalid and not allowing logon (which was solved by dropping the session table and recreating) I have a problem with the package manager. After every upgrade I go to pac...

looking at other posts would this be a problem with the MyISAM engine being used instead of InnoDB?

I have never purposely changed any of these settings so assume I am OK to just run the otrs.MySQLInnoDBSwitch.pl?? Not really sure what it does!!

I was running 3.1.18 and have just upgraded to 3.2.16. I followed the upgrade instructions. I ran the database migration script and rebuilt the config. I can get to the login screen but it just says that the session is invalid, even if I try logging in with the root account. Looking at the logs, it ...

I have 'upgraded' our windows installation a few times. Do you still need help? If so, let me know and I will attach a little step by step guide I did for myself. It works for our installation so can't make any promises for yours. On Windows you have to backup, uninstall, install and restore so I us...

Just found the issue.

Even though in my config file I had commented out the parts about only users being members of a group when looking at the config setting within OTRS itself, it had this section ticked. I unticked it and it works. Perhaps a bug.

I just replaced those so you wouldn't see company specific stuff so my config file does contain the correct lines (or so I thought)

I had this issue when upgrading on Windows. I think the below is what you need. Launch command prompt and change directory to mysql bin mysql –uroot –p (hit enter and at the password prompt hit enter. If you have set a password for mysql then input it but by default it is blank I think) GRANT ALL PR...

I have my config file configured for ldap and the customer list is populated with the correct people from the folder I specified in my config file. They can't login to the customer portal though. When they try to login the log says "CustomerUser: [userid] authentication failed, no ldap group en...

another update! If the user clicks on the icon in the top left hand corner which represents a head and shoulders icon they get their locked tickets and it displays all of them.

The problem seems to be with the dashboard widget which doesn't show all locked tickets

If I open status view the ticket is locked to that person but in that person's dashboard their locked tickets remain empty

Doesn't matter how long it has been, it doesn't change it so it isn't a caching problem. We are using the same queue but I wanted to assign tickets to agents in the same queue as me so it disappears out of the main queue and in to their locked ticket area.

OK so ticket comes in, lets say ticket number 1. User 1 opens it up, replies to the user and says they are working on it. User 1 looks at their dashboard and within "my locked tickets" they can see ticket number 1. All is well. Ticket number 2 comes in and user 2 decides that this ticket s...

was then about to update my post. Yes if I assign a ticket to someone, it does lock it to them but it stays in the queue and doesn't move to their "locked tickets" section.

If they reply to a ticket or do anything else to it, it does move successfully though

When I assign a ticket to an agent, they get notified and the owner changes. It doesn't lock the ticket to that user though so it doesn't appear in their locked tickets section.

Where do I change it so if I assign a ticket to someone, it not only changes the owner, it locks it for them too?

Thanks

We are running OTRS 3.1.1 on Windows Server 2008 R2. How do I just patch it to 3.1.10?

From what I can find I can only download the full installation. Is it just a case of running the full install to allow it to patch (worried it will override my settings).

Thanks

Currently the latest iPhoneHandle (1.0.3) does not work with my version of OTRS (3.1.1). It works with 3.0 so does anyone know when an updated iPhoneHandle will be available?

Thanks