Znuny Open Source Ticketsystem

Thank you, Yuri. I know about Russian forums and I wrote abour it. I have already asked some questions on Russian forums, but did not get answers. So, may be you could give me really useful answer.

Hello! Please, could somebody help me? I have several queues - support and sales. And I configured Free Text Fields, so when the agent close ticket there is required dropdown menu. It has such fields like software / hardware (for example, for Support queue) and sale service / sale equipment (for exa...