Thank you for your reply, I think it helped.
LH
Search found 2 matches
- 27 Feb 2012, 14:23
- Forum: Help
- Topic: How to alert customer that ticket has changed
- Replies: 2
- Views: 1146
- 24 Feb 2012, 18:31
- Forum: Help
- Topic: How to alert customer that ticket has changed
- Replies: 2
- Views: 1146
How to alert customer that ticket has changed
Hi, we started using OTRS in the way that our customers use customer site (xxxx./otrs/customer.pl). The biggest problem right now is that our customers complain on this system that they don't know that we did any change to the ticket. Only way for them is to expand each ticket and have a look if we ...