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- 28 Feb 2012, 12:10
- Forum: Help
- Topic: Open only a single ticket for follow-ups to a closed ticket
- Replies: 0
- Views: 321
Open only a single ticket for follow-ups to a closed ticket
Hello, I have set up my queues to open a new ticket when a follow-up arrives to an already closed ticket. My problem is that a new ticket is created every time a follow-up to this closed ticket is received. How can I set up OTRS so that only a single new ticket is created in this case, and follow-up...