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- 03 Mar 2012, 23:40
- Forum: Help
- Topic: Sort by TicketFreeText in AgentTicketOverviewSmall
- Replies: 0
- Views: 304
Sort by TicketFreeText in AgentTicketOverviewSmall
Hello, I enabled TicketFreeText1 for agents, so they could fill in an estimated resolution time. This TicketFreeText1 is shown as a new column in AgentTicketOverviewSmall and CustomerTicketOverview, and il want to allow users to sort tickets on that new column called "Tps estimé". In my th...