Znuny Open Source Ticketsystem

Hi all.
Can i know is that anyway to fetch the database details into the agent page?
I wan to add detail such as new location into the table of the agent.
Hope for any help.Thanks.

Dear guys, I am having the same problem. I am trying to import a database dump file i made from another OTRS into my own . Using phpmyadmin, first, i drop the database otrs, then create otrs again. Next i go to import and proceed to import the database file. However, i get the error as attached. I h...

Hi all. GOod day.
Can I know is that any guide to make the fetch from email which is forwarded and included attachment,
To be able to open ticken just in 1 ticket?
I have a problem which otrs seperate the email between attachment and email,and open 2- 3 ticket instead of 1.
Thanks in advance

Greeting.
Can i know is that anyway that i can hide the phone call inbound and phone call outbound button at the ticket page?
Thanks.

Hi all. for the webservices, we wan to change the value of model from the cmdb (we create a config item management and want to update the modem using webservices). this is the confg item management which we want to update the value of the model. Config Item Class: Computer Version: 1 Created by: roo...

HI guys.
Can I know is that any way to use webservice to change cmdb (config item)-for example change the model number of the config item (computer) ?
Any guide for this on using soap http because i am quite new on it (Beside the otrs documentation)

Regards
Brian

HI guys.
Is that any guidance for communicatinng between redhat creating report to otrs using this 2 service?
Any help are appreciated.
Thanks

Hi all, Good day. Anyone have any idea or which web i can get information for the following. Scenario 1: My redhat network has create a email notification and email me regarding my system update/etc. Then i can get the email as ticket in OTRS via XML ? Scenario 2: My redhat network will send the not...

Hi all ....Good day~
I want to ask that is that anyone have a guide on intergration between otrs and redhat satellite?
In which when redhat satellite detect a error,it will report to otrs ?

Thanks and have a nice day ~

regards,
Brian