Znuny Open Source Ticketsystem

Would it be possible to take this a step further? So that the various level of management can see everyone below them? The other complication comes with needing to do the ACL work you mentioned?

Hello, I may not be using the right terminology in my searches but I haven't been able to find anything close to an answer to my problem. We are rolling out OTRS for internal help desk, so our customers are our coworkers. One of the objectives of this project is to be able to have department manager...

Nevermind, I did not do the CustomerAuth component of the configuration.

I'm trying to get OTRS setup for our Company and I've got our agents authenticating to AD and the default database without issue, but I am having difficulty with the Customers. The Customers table is fully populated from Active Directory, but when they try to login it is not successful using either ...