Bump. Someone have any idea? We didn't have this problem before upgrading to 2.4.9 from 2.2.x
If necessary we are happy to have someone fix the bug for a monetary fee as this is getting urgent.
Search found 3 matches
- 14 Mar 2012, 05:57
- Forum: Help
- Topic: Replying to ticket - No previous email
- Replies: 2
- Views: 429
- 13 Mar 2012, 02:02
- Forum: Help
- Topic: Replying to ticket - No previous email
- Replies: 2
- Views: 429
Re: Replying to ticket - No previous email
Bump.
Still need help with this issue, how do I resolve the problem we are having?
Still need help with this issue, how do I resolve the problem we are having?
- 08 Mar 2012, 02:04
- Forum: Help
- Topic: Replying to ticket - No previous email
- Replies: 2
- Views: 429
Replying to ticket - No previous email
Hi Team,
With OTRS 2.4.9, when replying to a customer ticket, the previous email is included in the WYSIWYG editor, but when the email is sent, the customer does not see this, which leads to confusion.
Is there any way to fix this?
Thanks,
Nicholas.
With OTRS 2.4.9, when replying to a customer ticket, the previous email is included in the WYSIWYG editor, but when the email is sent, the customer does not see this, which leads to confusion.
Is there any way to fix this?
Thanks,
Nicholas.