Search found 2 matches
- 13 Mar 2012, 20:02
- Forum: Help
- Topic: Don't send mail to customers when creating new ticket
- Replies: 2
- Views: 551
Re: Don't send mail to customers when creating new ticket
Hi jojo, thank you very much for your quickly answer.
- 13 Mar 2012, 19:40
- Forum: Help
- Topic: Don't send mail to customers when creating new ticket
- Replies: 2
- Views: 551
Don't send mail to customers when creating new ticket
Hello, I'm now testing OTRS usage and I don't want to send by now automatic mail to customers (only to agents) . I have already - deactivated all Auto-Responses in my queue. - Invalidated my responses But every time I open new mail ticket, an automatic mail is sent to customer. I would appreciate an...