Znuny Open Source Ticketsystem

taji89

plzzz some one wan helppp

taji89

how to do it ,??

taji89

Yes and sorry i mean queue when i wrote file

taji89

i can't move the ticket on the new sub queue i can't see the new sub Queue and when i change the group to a group that already exist (users) it work and i can see my sub queue

taji89

I created a new sub file as group i selected the new group and I have chosen a file but dosn't works .

taji89

hi
i add new group but i assign the new group to a file but when i try to move ticket on this file don't see it
i don't knew if i have to change something help

taji89

how to do it plz because i can't found closed tickets when i click on serach

taji89

ok
on the dashboard I want the agent view and see only the tickets on his queue and not all the tickets .

taji89

hi
how the agent can show only te ticket he closed because when i click on statuts view it show me all the tickets open and closed on the system

taji89

the probléme its I want the agent consulte and show only the tickets on his queue it's possible to hide all the tickets on the desabhoord

taji89

hi

how i can show just the ticket on my queue in my deshaboord and hide the oder tickets

taji89

how to do it ????

taji89

hi
i have probém at the beginning i receive the notification normaly but at once i didn't receive notification on my box however i have not change on the parameter

taji89

no but not the only owner of ticket also other agent can't change the owner and that's the problém may be i have to change something on parameter

taji89

hi
i have problém i want that the simple user can't change the owner of ticket when i unchek this case i can't see change and whed i unchek read / write a don't see anymore ticket in the dashboard of user

help plz

taji89

how do these ?

taji89

hi
you knew when i have this probléme i reinstalled otrs and the probblém is solved

taji89

Hello
i have a real problém with notifications because when i change the owner of ticket the new owner don't receive mail on his mail box

help plz

taji89

hello everybody
i install otrs in my server the probel it's I can send mail with otrs but I can't fetch my mail box (outlook) to my otrs queue

Help plz

taji89

hello
I want to receive the messages I have on my mail box the problem is its not working I do the test it works with gmail but not with hel p plzzzzzzzzzz??

taji89

hi
i dont knew how to calculate time of ticket using otrs repport also i cant generate graphique -lignes ,finally im looking for model of report

plz help

taji89

i restart services and finally it work

thank's for your helps...

taji89

Bonjour
svp comment faire pour créer une sauvegarde sur otrs moi je l'installe sous windows et je sais pas comment faire

merci pour votre aide

taji89

Hi
I want to backup otrs and restore on a windows system but I don't know what to do on the internet i found how to do it but only on linux

plz help

taji89

i still receive the escalation after 20mn

taji89

how to rebuild on windows ??

taji89

!!!) Change extension of /var/cron/generic_agent.dist to /var/cron/generic_agent and paste there that code */1 * * * * $HOME/bin/otrs.GenericAgent.pl >> /dev/null

here i change /var/cron/generic_agent.dist to /var/cron/generic_agent or to /var/cron/generic_agent.pm ????? plz help me

taji89

generic_agent-database.pm ; generic_agent-database.pm ; generic_agent.pm ;fetchmail.pm ; postmaster_mailbox.pm i have change the extension from this file and also the extension from file GenericAgent.pm.dist to GenericAgent.pm But no change maybe i have to change other things i just change the exten...

taji89

where i have to insert this code if i remove the file ??

taji89

are you token about this code ?? i have to insert this ??

" */1 * * * * $HOME/bin/otrs.GenericAgent.pl >> /dev/null "

taji89

i think i have to found the extension with .pm i mean GenericAgent.pm but the problem i cant found it
i change also in generic_agent-database.dist but no change
could you help me plzzzzz

taji89

i found juste generic_agent.dist in file /var/cron i have changed but no change.
and in the agent_generic area admin system interface web in filter ticket i selected :
Dates climbing :Time of escalating ticket reached last 1year

:(:(:(

taji89

The problem now is that I not receive the notification on escalating ticket at the right time I indicated on the line 10 minutes the first time to provide an answer when I receive mail after 20 minutes

taji89

The problem now is that I not receive the notification on escalating ticket at the right time I indicated on the line 10 minutes the first time to provide an answer but I receive mail after 20 minutes

taji89

the problem want to show agents important tickets I select the notification on the file but I get no mail ,I read that I need to activate Frontend::NotifyModule###4-Ticket::TicketNotify but i cant found it in systemconfig

taji89

ferrosti wrote:Admin => Ticket Settings => Agent Notifications

but i dont knew what i have to do exactly plz help

taji89

the problem want to show agents important tickets I select the notification on the file but I get no mail ,I read that I need to activate Frontend::NotifyModule###4-Ticket::TicketNotify but i cant found it in systemconfig

taji89

sorry
i found web service and not web interface

taji89

hello
i can't found it plz could you explain more i found just interface web

taji89

hi
the problèm now it I can't found the Frontend :: Module # # # Notify 4-Ticket Ticket :: Notify on system configuration settings

help

taji89

Hello
I can not find the Frontend :: Module # # # Notify 4-Ticket Ticket :: Notify on system configuration settings

taji89

bonjour
quand je configure l'agentGeneric je reçois cette erreur
Message d'Erreur: Attention: Can't run GenericAgent Job 'escalade-ticket2' because no search attri[..]
et je trouve pas le fichier / opt / otrs / Kernal / Config je travail sur la version 3.1

taji89

hello
when I configure the agentGeneric I get this error
Error message: Warning: Can not run GenericAgent Job climbing-ticket2 'Because no search Attri [..]
and can't find the file / opt / otrs / Kernal / Config I work on version 3.1

Help Help

taji89

bonjour SVP comment fair epour recevoir une notification après l'expiration de tamps pour fournir une solution je voulez essai avec agent genrec mais je sais pas comment faire pour le configurer j'ai essayè de creer une notification mais ca marche pas svp aidez moi c tres urgent :( :( :( :( :(

taji89

how to receive notifications after date to provide a solution expires.
how to deal with the generic agent .
I tried to indicate on the line time to receive a response and the percentage for notification but I recoi no such notification

plzz z help need solution quik

taji89

hi
I want to be notified by mail on the ticket escalations where time to provide an answer is expired

taji89

c'est fait et çà marche merci
au fait j'ai un autre problème je veux recevoir une notification par courrier sur les ticket escalades après l'expiration de premier temps défini pour fournir une réponse

URgent
mercii

taji89

Hello
I find the number of ticket long enough and I I want to know if it's possible to minimize this number
I also can not configure a SLA I ca found how it work in new phone ticket
plz help

mercii

taji89

BONJOUR TOUt LE MONDE

en fait j'ai un problème sure le numéro de ticket que je trouve trop longue est que y a possibilité de la modifier

je travaille sur une version installé sous windows y a une possibilité de le faire sans touché au code ???

merci

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