Znuny Open Source Ticketsystem

Correct. Basically I just want my agents populated from LDAP before they've logged in, just like the clients.

For me the ACLs never remove any entries marked as PossibleNot - it just greys them out and makes them unelectable. I really need them to be hidden so as not to overwhelm the users with a bunch of inapplicable things to choose from. After more searching, I've also found that what you can do is use S...

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tl;dr, Agents aren't showing up until they've logged in. Is there any way to get my Agents imported?

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I can't imagine I'm the first one to look into this.

Is there a way to have Dynamic fields appear or have their choosable options change depending on other dynamic fields? What I'd love to be able to do is have a user select a dropdown dynamic field for "Room," and depending on what Room they are in they can choose hardware specific to that ...

Am I correct that Agents can not be sync'd (as in pre-populated)? When I logged in after finishing my configuration, all my LDAP Customers were listed and populated in "Customers", however when I go to "Agents" none of my agents are there except the ones who have already logged i...