Znuny Open Source Ticketsystem

Please excuse me, I found a problem in my email configuration.

I've inspected crontab -e -u otrs, uncomented all lines which had word 'mail' but no results

Hello!

I'm not yet clearly understand the logic of work and configuration the OTRS and reading of the Admin Manual do not add the understanding a lot, so please excuse me that I'm bothering you guys with my stupid questions, I found some answer (even after asking here) but still need help to move ...

Thanks again for an advises.

We don't have a central AD and don't use any Windows servers at all

And in case if I don't use AD, can I write in CustomerID field - 'company1;copmany2;company7', will it be the same?
Thanks in advance,
G.

Hi,
Thanks for the clear explanation.

Is there a way to make CustomerUser 'user-boss@gmail.com' have an access to companies with ID company1, copmany2 and company7?


Thanks,
G.

Hi,

I run an outsource IT support business and want to automate the control process. I'm absolutely new with OTRS, it's little bit difficult to understand some logic and terms.

First, please tell me what is customer id? Why I can create different customers with the same ID?

and also, can some one ...