Znuny Open Source Ticketsystem

Hi,

I added button in web form of otrs for example hello.dtl
and I added the function of this button in hello.pm,
but the problem that when I click in this button nothing happen like it hasn't any listener,
Can you tell me if I missed to modify another file?

Thank you,

Hi,

I need some help, I want to define one change manager for all changes and don't make possible to edit Involved persons for a builder,

thank you

thank you,
can you tell me plz if it is possible to don't show the item 'Schedule' in the Menu Changes?
and how it is possible?because I have to delete it,
Best regards,

the solution is to go to file .../otrs/Kernel/Config/Files/ITSMChangeManagement.xml <ConfigItem Name="Frontend::Module###AgentITSMChangeHistory" Required="0" Valid="1"> <Description Translatable="1">Frontend module registration for the agent interface.</Descri...

what I really need is: to make change_builder not able to view the history of change
and make it able for change_manager,

Hi,
can you help me,
in ITSMChange I have to modify a permission of a web form to make it reachable for just the change_manager
and not reachable for other user,
I need to know if it is possible to do it in sysconfig?
thank you for everything,

ok thank you
but how we can define it?because in view it is empty,

Hi,
can you tell me what is the signification of "Change Initiator" in ITSMChange?
I searched in admin manuel and I didn't find anything about it,
thank you

thank you so much

Hi,
can you help me please to add new textfield in web form of add service?
and configure it to insert into database?or select value from database?
thank you,

Hi,
I want to configure the messages of notifications for change,
Where it is possible?
thank you,

you mean the section of conditions, I already tried with and it works,
but I need to have the same conditions for all changes if it is possible?
Best regards,

I have some other questions about ITSMChange management
I want to know if possible to make states of workorder depends on states of change and the reverse
for example : when a change is canceled the workorder is automatically canceled,
thank you again
Best regards,

how can I control the size of textline in web form?
thank you for your all answers

is there a way to define checkbox via code?
thank you

ok,but can I define how I want the freetext appears in web form,
example instead of textfield I need checkbox
thank you

Hi,
I want to add some field for change,so I used ITSMChange::freetext but I don't now how I can define the type of freetext,
example I want to add freetext that contain value from general_catalog,
Can you help me,thank you

thank you

Hi,
when I try to edit a workorder, I don't find when I can change its state,
can you help me to find where it is possible to modify it?
to mentionne that the workorder is done?
thank you

I just see some images of it and I thought that SIRIOS package is a theme for OTRS's skin

Hello, I want to install a SIRIOS package but every time I did it an error appears "Message d'Erreur: Sorry, can't install/upgrade package, because the framework version required by [..] " the version of OTRS that I use is 3.2.1, and I want to know if is it necessary to install SIRIOS? and...

Thank you

Hi,
I'm about to install OTRS in my computer,
I just want to know which plateform is more convenient for OTRS 3.2.1?
thank you for helping me to choose.