Znuny Open Source Ticketsystem

Hi all, We're currently implementing OTRS and are looking for ways to have multiple services in the same ticket. I'll explain the background to the problem. We're using OTRS to provide support to our customers. The customer can request various types of support (remote, onsite, etc) and their SLA. Th...

Damn, I was hoping I was just doing something wrong.

Thanks for the help jojo, we'll just have to look into something else

Hi guys We're currently implementing OTRS as a way of supporting customers and I've got a few questions about setting the Minumum Time Between Incidents (MTBI) in the SLAs. Before I start I'll give you some background. We've set up some SLAs with different services and response times etc. Each custo...