Znuny Open Source Ticketsystem

jojo, thank you, I know that. But the problem is that only registred customers could rate FAQ articles. I want to make it public for everyone. In the meantime I have found the error. I have moved the update.php script to /opt/otrs-3.0.12/var/httpd/htdocs and the rating is working. The problem now is...

Hello, is it possible to run php scripts from OTRS? My goal is to implement a 5 star rating script on the public FAQ interface. I want that our customers should rate our FAQ articles without logging in the customer (customer.pl) interface. I have found this smaple and now want to impelent it: http:/...

Hi, I hope someone can help me to improve my OTRS FAQ Module. We are using OTRS Version 3.0.10 with the current FAQ Module version 2.0.7. I've setup the FAQ and added some articles and made them public. Now I would like to have a public comment field at the end of each FAQ Article. Every reader of t...