Znuny Open Source Ticketsystem

tina

Hi, I'm tying to develop a link in web form "AgentITSMWOrkorderAgent.dtl" that allows to redirect user to another web form, and in the file "AgentITSMWOrkorderAgent.pm" I write this code: if ( $Self->{Subaction} eq 'Close' ) { return $Self->{LayoutObject}->PopupClose( URL => &quo...

tina

Hi, I just want to understand how the module ITSMChange works, so when I add new workorder to my change I noticed that I have the possibility to report this workorder although I am only the builder of this change, What I want to tell that the report should be accessible only by WorkorderAgent, Can a...

tina

ok thank you

tina

Hi,

Can you help me to find the solution to this problem:

when I add a change and workorders sometimes I find in menu the option Move Time Slot and somtimes no,

thank you

tina

thank you again,
and can you tell me how can I do it for display,
what I need is: if SecuritySI= 'yes' the checkbox appears checked

tina

thank you so mutch

tina

Hi, I really need help, I try to develop a new web form that contain checkbox, <input type="checkbox" name="SecuritySI" value="Yes" $Data{"Checked"}></input> when a checkbox is checked it's ok, but I need the value of the variable is "Yes" when it is...

tina

the solution to delete ITSMChange is that you should also enable changeDelete in Sysconfig

Frontend::Module###AgentITSMChangeDelete

and I want to thank the OTRS team for that amazing work

tina

but dynamic field option is not availble for change module,
is just for manage ticket,

tina

thank you for replying, my prblem is I have to show some prerequisites for controle in Request for change, and it should be checkbox(multiselection), I tried by adding freetext but I found just type textfield and dropdown, so I have to develop it,I found how to develop a new web form,thanks to devel...

tina

Hi,
I need help from the developers team,
I have to develop a web form that contain checkbox,
can you tell me how you do it in otrs?
thank you,

tina

you can add field by using Freetext defined in sysconfig,
and Freetext has only two types textfield and dropdown

tina

when I modify in ITSMChange.pm,I always get this error :

Message: Attempt to reload Kernel/System/ITSMChange.pm aborted.
Compilation failed in require at /opt/otrs//Kernel/Output/HTML/ToolBarMyCAB.pm line 17.

and when I check ToolBarMyCAB.pm I find this "use Kernel::System::ITSMChange;"

tina

I have already read it,and I configured my web form of add service,
but in module ITSMChange I couldn't do the same thing so I though that may be I should know something else that not in develop manual
thanks,

tina

hi,
I need some help to develop a new web form in module ITSMChange,
Can you tell me the steps that I should follow?
Thank you,

tina

I don't make change on dtl file,I make change on translation file

thanks,

tina

Hi,
the type of coding I use is utf-8
and language that I use is French,
but I am having the problem of displaying special character as shown in the attached image,
Can you help me to configure my OTRS.
thank you

tina

I found where the error that caused these,now it works but it is visible like a choicetextfield,
and I need it to be a textfield

tina

thank you for your help,can you please tell how I can add?
because I tried and it doesn't work,
regards,

tina

Hi,
I really need help,
I want to add a new field for a change request in database and make it visible in View of changes,
and possible to add a value for this field via interface,
can you tell me please the files that I should modify?
thank you for help

tina

Hi,
I really need help,
I want to add a new field for a change request in database and make it visible in View of changes,
and possible to add a value for this field via interface,
can you tell me please the files that I should modify?
thank you for help

tina

Hi, I need some help,I want to modify a field of a configitem class definition { Key => 'Owner', Name => 'Owner', Searchable => 1, Input => { Type => 'Customer', }, }, instead of Customer I want to add user,can you help me,thank you.

tina

thank you

tina

Ok thanks,
can you help me to do it per design?
what I mean how can I add a new MenuModel item by developing it?
and define it possible for just some users (admin) ?

tina

Hi,
I want to know if it is possible to delete a config item from interface?
Can you help me,

tina

what should I do to fix this error ?

tina

Ok thank you,I will try this,
but I would like to know if there is any solution for this bug?

tina

I use OTRS.3.1.3

tina

Hi, I enabled ChangeDelete menu from sysconfig, but when I try to delete the following error appear "error ajax during communication" apache log: ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: MSWin32 Time: Fri Apr 20 09:08:07 2012 Message: Module Kernel::Modules::AgentITSMChangeDelete not registered...

tina

Hi,
I would like to know if it is possible to delete ITSM Change in OTRS?
I search in interface and I didn't find anyway to do it?
it is very important to me to delete some data because in my first use I just put exemple data not real,

tina

I did it I installed all the missing modules and it still not working

tina

thank you

tina

I tried other configuration and track of error is differente now: Message: Attempt to reload Net/SMTP/SSL.pm aborted. Compilation failed in require at C:/PROGRA~2/OTRS/OTRS//Kernel/System/Email/SMTPS.pm line 17. BEGIN failed--compilation aborted at C:/PROGRA~2/OTRS/OTRS//Kernel/System/Email/SMTPS.pm...

tina

Hi,
I need to know if it is possible to enable System log in OTRS who is installed in Windows 7?
and if it is possible how can I enable it?
Any help plz

tina

well as I found the solution here it is:
you should download oci.dll which is in this link http://www.fichier-dll.fr/oci.dll,3092
then you should put it in C:\Windows\System32\

tina

there is no other solution?

tina

is it recommended to install it in Linux?

tina

hi, I installed OTRS in my computer and we are two who use it, but I find it slow and I do not know because of what. my question is that after I install OTRS for a company where 50 people will use it, is it going to slow it down even more? configuration of the pc I use: Windows 7 4GB RAM CPU 3.30GHz

tina

Merci bcp pr le partage et le conseil,
si tu veux un peu d'aide au niveau de configuartion de OTRS ça me fera plaisir de t'aider si je connais

,
parce que je travaille actuellement sur la configuration de OTRS au sein d'une entreprise.

tina

Hi, To configure sending mail in OTRS I follow steps in this link http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom;ItemID=363 but when I try to test my configuration by sending notification to user I get Error 500 of server, and log file contain this message: Message: Attempt to reload Net/SM...

tina

Ok c'est bon,si vous voulez on partage les fichiers entre nous comme ça la tâche de traduction ne sera pas si lourde.
et je vais traduire les autres fichiers restants
Merci

tina

Hi,
when I execute the script otrs.CheckModules.pl I get error.
The error is in the attached image.
My question is the error means that I need some Modules to install?
or it just mean that I should download OCI.dll?
Thank you for helping me

tina

Salut,
Moi aussi je viens de commencer la traduction,
mais s'il vous plait si quelqu'un l'a déja fait qu'il la partage,
Merci

tina

Thank you so much,OTRS run perfectly now

tina

How can I fix this error,should I reinstall OTRS?

tina

the log Apache: [Mon Apr 16 09:31:21 2012] [error] [Mon Apr 16 09:31:21 2012] -e: No SendmailModule::Host found in Kernel/Config.pm at C:/PROGRA~2/OTRS/OTRS//Kernel/System/Email/SMTP.pm line 47.\n\t(in cleanup) Can't locate object method "EventHandlerTransaction" via package "Kernel::...

tina

I followed the instructions in the admin manual, but the ERROR 500 appeared in navigator, and OTRS don't run anymore even if I re-start apache the error still appear, can you help me please. ERROR 500: Internal Server Error The server encountered an internal error or misconfiguration and was unable ...

tina

Hello,
I have just installed OTRS 3.2.1 in my computer and I use lotus like Mail Server,
I want to configure mailing in OTRS,should I edit a code source or there is an interface for that?
And tell me please how to do it?
thank you

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