Znuny Open Source Ticketsystem

jojo wrote:

jimbodean wrote: I do know of one deployment of OTRS that only allows you to enter one customer per ticket, I just want to know how to do that.

This behaviour was changed in 3.1 so you need switch back or live with this feature

Ah okay. Thank you for the info.

as I already wrote. It is aknown issue/bug

Sorry, I don't think I'm understanding you. Are you saying that it's a known issue that you can't limit the number of customers that can be added to any one ticket? I thought you meant that the continued search on the customer field was a bug.

I do know ...

Bump.

thats a nown issue. there is no solution yet

Thanks jojo! That being the case, I've been unable to figure out how to limit the amount of customers which can be assigned to a ticket to just one. Is that something that can be easily changed via configuration, or would that be a development/code ...

Bump.

Bump.

Bump. Still haven't been able to figure this out!

Bump. I'm assuming there's an easy answer to this, at least as to how to limit customers per ticket, which I'm just unable to find. Anyone?

Hello all,

I'm experiencing a minor but annoying usability issue with OTRS while creating new tickets. We have a very, very large LDAP attached to OTRS and when creating a new ticket, the auto-fill query naturally takes a few seconds to complete its search. Often, the correct name will come up ...