Znuny Open Source Ticketsystem

yacine12

Ok thank you

yacine12

Hi,
Thank you my friend
but in which file do you talk ?service.pm

yacine12

Yes this is my question,
i have a lot of service and i want to search for one service .

yacine12

For the question:
so i can't search for a service.
for the internship:
My internship is to implement ITIL in my campany ,and personalise OTRS for thier needs,it's my first chance to use ITSM tools like OTRS.

yacine12

Hi,
don't work !! they give me list of ticket .
I'm not familiar with OTRS,i'm just in internship to get my ingenner diplom
Thank you

yacine12

Ok thank you

yacine12

Hi Guys,
How to search for a service ?

yacine12

In this example i was wrong and i want change the link "Corespond à" to "Requierdto" .
how can i make that ?

Capturelink.PNG

yacine12

No the question is :
Its' not the same problem ,
I have 2 CIs for example a and b witch have a relation "RequiredTo"
and i want to change this relation between this two CIs.

yacine12

Hi Guys ,
I want to modify a relation between CI dependsOn to Requiredto how can I make that ?
It'is possible in OTRS?
Best Regards,
Yacine

yacine12

Ok thank you

yacine12

Ok thank you,so i must use frensh value in my Database ,it's OK
but i'm also have a problem with accents like é or à ,it's a problem of characterset despite of using utf-8 in my database .

yacine12

And also the problem that i'm configuring the traduction english to frensh,but in my CSV imported,
the informations is english (values of generalcatalog),how can activate traduction in my import export .
Thank's

yacine12

Hi,
I'm using Microsoft 2010,how can i change the charactersert to utf-8,because in the code it's configured as utf-8 and also in mysql
so the problem is in my Microsoft 2012 i think .
Thank you

yacine12

Hi,
Yes I knew ,but what is the solution ?
how can I configure my CSV to be utf-8?
Best Regards,
Yacine

yacine12

Hi,
I'm using OTRS in using a frensh language,and when i import CIs in using CSV file ,i get data in wrong code .i'm configuring my mysql to be in utf-8,but i have the same problem .
Best Regards,
Yacine

yacine12

Hi Guys,
In a CI i have to make an attribut with type Time (just hours and minute) but in OTRS we have just DateTime(hours minute month day year),can someone gives me a solution,if not just tells me where i can modifie to have what i need .
Thank you very much
Best Regards,
Yacine

yacine12

ok thank's but i can link a CI with depend on with another CI although it is incidented or on warning ?

yacine12

Hi,
When a CI is incidented ,what's that mean in OTRS ,what can we do with this CI,it's the same use of an operational CI?
Best Regards,
Yacine

yacine12

Hi,
When a CI is incidented ,what's that mean in OTRS ,what can we do with this CI,it's the same use of an operational CI?
Best Regards,
Yacine

yacine12

Ok thank you

yacine12

but how can this state be changed,is it changed automaticly when we declare an incident to this CI ?

yacine12

Hi Guys,
What's the role of a IncidentState in the definition of a CI,and if i delete it what's the impact ?
Best Regards,
Yacine

yacine12

Hi,
I have a technical question ,how can an attribute in the Database can know GeneralCalatog ,despite of it don't have a forign key
So you have some part of code OTRS witch can mapp attribute in Database with GeneralCatalog,but how i can find it ?
Sorry for my bad english
Best Regards
Yacine

yacine12

Hi,
Sorry it's not enough ,i must add other type
Thank you my friend,

yacine12

Thank You
I have tried that, but i need to add a link betwwen CIs,it's not enough for me.
So you don't have any idea about adding a link .
Anyway Thank you for your help

Best Regards,
Yacine

yacine12

Hi my friend ,
Thank you,
I' tried before but it desn't work ,i think i can just modifie its name,but to add another in ObjectLink i can't add it ,
can you explain please on giving me a example,I'm so sorry my friend
Best Regards,
Yacine

yacine12

Hi Guys,
I want to add another type of link betwwen CIs as depend on or requierd to
Can i add it in sysConf,if yes how ?
Best Regards,
Yacine

yacine12

Hi I'm also tried to import but usually you have the same the problem ,it tells me to input a mandatory attribute as Name and DeploymentState and also IncidentState i'm tried with all the different deployementstate but the same problem is maked ( [Mon May 28 16:07:22 2012][Error][Kernel::System::ITS...

yacine12

Hi I'm also tried to import but usually you have the same the problem ,it tells me to input a mandatory attribute as Name and DeploymentState and also IncidentState i'm tried with all the different deployementstate but the same problem is maked ( [Mon May 28 16:07:22 2012][Error][Kernel::System::ITS...

yacine12

Hi,
Yes I knew ,but it does'nt work
the export gives me an CSV file ,but when i modifie the information file and import the file it doesn't work :s

yacine12

Thank you
But I have another question how i can import a lot of data to my Database from a CSV or Excel File which i can specifie all informations about CIs ?
You knew that data in xml_storage it's too complicated ,
so how can i make that ?
Regards,

yacine12

Hi,
But how the export Data from CSV to My OTRS,it dosn't work
i'm importing data and changing configitem_id ,but nothing is exporting after
how can I export a lot of CIS to my DB ?
Regards,

yacine12

Hi,
It woooorrrk,it's very important thank you very mush sure

yacine12

the export dosn't work ,what i must respect in a csv file ,about format of column

yacine12

Thank you
It's a solution in using OTRS;but i want use Data from the Database how can i extract Data ?

yacine12

Hi,
Check that All Perl modules needed are currently installed.
Mail::SMTPLS is installed ?
Good Luck
Regards,
Yacine

yacine12

Hi Guys, I have a problem with xml_storage extract data,how can i extract data from the database (all information about my CIs)to manipulate them after ? I think the Data is stocked as [1]{'Version'}[1]{'Domaine'}[1]{'Content'} and the content of my CI,but it's too complicated as I knew Can Someone ...

yacine12

I think it's a problem with your firwall you must desactivate firrwall,or contact your system administrator if we are in local network

yacine12

Hi Guys,
Can I make an internal reporting /statistics for my owner CI ,the same question for my Change ticket?
if no,so i must use an external but how can i extract data from my DB ?to manipulate them in my external report .
Best Regards,
Yacine

yacine12

Hi Guys,
Can I make an internal reporting /statistics for my owner CI ,the same question for my Change ticket?
if no,so i must use an external but how can i extract data from my DB ?to manipulate them in my external report .
Best Regards,
Yacine

yacine12

good idea

yacine12

it's ok now
thank you

yacine12

Hi, I want to add an attribute in my Config item as a type of Time (not Date or DateTime ) so i must to add in Kernel:System:Configitem:XML:Type a type with name Time ,but how can be visible to add it in my admin ->configitem as : Key => 'Durée Max de changement ', Name => 'Durée Max de changement',...

yacine12

Hi,
You have modified some lines in the source code,
so you must define what you modified

yacine12

yacine12

Hi,
How can a change manager valide a change ticket of an user and how the tichnicien can receive a change ?
and what's différence betwen the roles :itsm-change,itsm-change-manager and itsm_change-builder?
Regards,
Yacine

yacine12

I'm would like to add an item in my CMDB and a page but how i can knew the classes to modify in OTRS because we have a lot ,some one help me ,and how i can add a dtl page ?and execute them .
Regards,

yacine12

Ok I'm working with HeidiSQL but i have this syntax error : SELECT ci.configitem_number CINumber, cg.name CIType, cv.name CIName, ge.name `Type` , left(right(xs.xml_content_key, (locate('\'{]1[}\'noisreV\'{]1[', reverse(xs.xml_content_key)) - 1)) , (locate('\'', right(xs.xml_content_key, (locate('\'...

yacine12

i'm sending my ip the my IT admin,he tell me that it's ok,i can send by smtp ,
so i'm using my ip as the host ,but how i can use athantification and password ?

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