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- 20 Apr 2012, 21:04
- Forum: Help
- Topic: Wrong salutation in merge comment
- Replies: 0
- Views: 351
Wrong salutation in merge comment
Hello! I have problem: I use OTRS 3.1.3. In salutation I have "Уважаемый(ая) <OTRS_CUSTOMER_REALNAME>,". When I chose answer ticket - <OTRS_CUSTOMER_REALNAME> changes to real customer name - all works, but if I want to merge this ticket with other - in comment <OTRS_CUSTOMER_REALNAME> chan...