Znuny Open Source Ticketsystem

Thanks Wolfgang....I guess that will do for now

All, Has anybody managed to get this working. I simply want a report that shows a lit of ticket numbers, who closed them and when. I have tried a few different settings in the report but everytime I run it it comes back as "zero" e.g no data just the headers. I am using 3.1.4 if that helps...

Thanks Dylan...That worked a treat!

All, Weird one.....Please see attachment below. Untitled.jpg When the ticket is resolved the auto notification is sent to the customer (Joe in this instance) no problem....Joe then replies, we resolve the ticket again and the email notification resend to Joe now contains the ticket number twice. Joe...

Hi All, I refer to this link http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom;ItemID=246 It shows creating a report that shows all closed ticket for an agent in a specific time frame. My question is I need a report similar to this that also displays the ticket numbers? Does anyone know how to...

Hi All, Apologies for the probably stupid question. Does anyone know how to setup notifications whereby when a case is resolved an email goes to the customer to inform them of this fact. I have looked in the manual and in the Admin bit of the Application and can't see an easy way of doing this? Any ...