Znuny Open Source Ticketsystem

Thanks for your answer.

So you would create as many events as there are "impact / criticity" combinations multiplied by the number of repriorisation steps that i would like to configure.

That sounds like a lot of events to create, or am I not thinking it the right way?

Thanks!

Hello, We have worked by assigning tickets a static priority based on impact on ticket creation, as tickets pile up low priority tickets accumulate and never get closed, missing their SLA. would like to help my agents prioritize their tickets by changing the priority of a ticket based on remaining t...

Hello, using OTRS 3.3.4 I'm trying to use the new "create template" function. I entered some basic text and linked it to a queue. When i try to use the template in the "new email" or "new phone" ticket i can select the template, i see the little "loading" circ...

Works like a charm.

Thanks for your quick help !

Hello, i have a problem since upgrading to 3.3.4. All customers can see every company tickets. Prior to the upgrade, only a few customer could see company tickets by clicking the company tickets button. This button was only acessible to customers which were in a specifc group by using this method : ...

Please ignore my message. I'm using KIX4OTRS and i had to configure an additional option in KIX4OTRS -> Core::PostMaster

Thanks

Hello, Using OTRS 3.2.9 I created a new state "awaiting client" of type "pending reminder" I was expecting it to behave like pending reminder but it's not. When i receive an email followup the state does not change back to open it stays exactly the same. The follow up it self doe...

Hello everyone, I am writing this post because i would like to know how you guys manage your whole incident problem and changes workflow in your organisation. Ticket type incident : This is the easiest to manage, it gets created by customer and eventually linked to a CMDB config item for tracability...

Thanks for the quick update jojo !

Where should I look to get an update on when it's released ?

Cheers !

Hello everyone,

I'm looking at filling up our CMDB and this little connector seems really promising.

Any updates on when we could expect a release to try things out ?

Thanks !