Znuny Open Source Ticketsystem

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what would have to be changed Then Edit Config Settings in Ticket -> Core::PostMaster PostmasterFollowUpState reagierten I used "beantwortet" :-) . and thank you explaining the inner workings! Now I'm looking for a way to implement it in several languages (I'll open another thread if I do...

A workaround that was suggested off-list: Create a new state/status of "Responded" as type open. You'd set that as follow-up state in the Sysconfig and you can sort by that state in Tickets, status view. Great idea - but what would have to be changed? Adding "responded" to Ticke...

Hello community, I wonder whether it's possible to create a search which displays all tickets which are not resolved and the customer sent the last update. I.e., the agents have lots of tickets they work on, sometimes they see a new email coming in, an update to a ticket from the customer but want/n...