Znuny Open Source Ticketsystem

jojo wrote:ask you email server admin to allow the OTRS server to relay

I had checked the relays, so afterwards double checked everything again. Mistyped one address

We change the network scheme, OTRS now can't email to one of our other domains The domain OTRS is on can email out fine, but to the other domain that we control we can't email out we get the following error: (removed personal information frm the error) All emails originated from the working domain. ...

Cron jobs is running, and the log is clear.

All of sudden our fetchmail has stopped working. I've tried restarting the OTRS service, but it doesn't help. If I go into Admin then manually click "fetch mail" it works fine. I'm not sure where to look to fix the automatic function that was working before. Anyone able to point me in the ...

I looked at this video a couple of weeks ago. To me, it seemed to obfuscate the issue more than clarify it. I was just looking at your code. Did you try it without the @ASN for the user ID? you shouldn't need this because all the information above specifies the domain. normally a user on my domain ...

And figured out the other issues \o/

Ok, figured out the first issue with the reply. However, still having difficulties with tickets that come in via email from the other domain.

I looked at this video a couple of weeks ago. To me, it seemed to obfuscate the issue more than clarify it. I was just looking at your code. Did you try it without the @ASN for the user ID? you shouldn't need this because all the information above specifies the domain. normally a user on my domain ...

I've been having issues opening up the "reply" section of a ticket. The page takes forever to load and sometimes doesn't load. Problem still persists after rebooting the system complete and restarting the services. I removed the "replies" and re-added them into OTRS, but now they...

I cleared the database and started over from scratch. I really didn't want to do it because I've spent hours customizing things, but I figured I needed to give it a shot. Completely clean database, inserted the schema and initial insert and dropped in the LDAP config from my most recent reply. Can'...

So with this code-- how do you differentiate between Agents and Users? My code looked in specific groups, I don't see that in your code. Am I missing something about OTRS? I could get the OTRSAgents group to work but not OTRSUsers. Your code works for me as an Agent that's already in the database, ...

You can use this for two trusted domains. Just copy and pasted and change all the 1s to 2s etc. Fill in the appriopriate information. I recommend removing all the comments I just added. I have noticed this in other places... some people have AuthModule::Ldap::Host1 etc. I don't have 1s or 2s or any...

here is my working LDAP config. I actually have this working with two domains. The account that is doing the LDAP query must have Windows Authorization Access Group for Windows enviroment. You can use this for two trusted domains. Just copy and pasted and change all the 1s to 2s etc. Fill in the app...