Znuny Open Source Ticketsystem

Thank you for your help, but I don't know how to "set a default queue in SysConfig and/or set input type=hidden for the Dest (queue) in the appropriate .dtl."?

Hello, I have some questions about OTRS. I'm using version 3.1.3, but it doesn't work how I want it to work. I'm working in a computerstore, so when people come in with their broken pc, I need to make a ticket from the problem. When I want to make that ticket, I first need to make a new costumer. An...