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- 07 May 2012, 09:40
- Forum: Help
- Topic: Update OTRS and change queues
- Replies: 0
- Views: 315
Update OTRS and change queues
Hello guys ! I need your help :) Actually I have got a 2.4.7 OTRS Helpdesk. But queues need to be changed ("by product" queues => "by level of support" queues) and my company wants to update OTRS to the 3.1. What is the easiest way to do : - Install a new OTRS 3.1 with new queues...