Znuny Open Source Ticketsystem

Hi crythias thanks for your answer, i tried adding the code in AgentTicketPhone.dtl, but does not work, my code is as follows: <!--dtl:js_on_document_complete--> <script type="text/javascript">//<![CDATA[ $('#Dest').bind('change', function (Event) { Core.AJAX.FormUpdate($('#NewPhoneTicket'...

I do what you indicate in your link and it worksnicely, but only in CustomerTicketMessage.dtl.
How to make it effective in AgentTicketPhone.dtl?
I so tried to do this in AgentTicketPhone.dtl but does not work.

Thanks in advance.

Si è vero che questo funziona, ma solo nella parte Customer cioè in "CustomerTicketMessage.dtl";
Per caso qualcuno sa come fare la stessa cosa nell'interfaccia Agente in "AgentTicketPhone.dtl"? (visualizzare certi campi in funzione della coda scelta).
Grazie

Hello everyone, I resolved, I have added code to the end of the session <script type="text/javascript"> at the bottom of everything I found in this session.

Hi everyone, please, I'm new on OTRS and I would like to know if this code worked for anyone? does not work for me and I do not know what else I should do, someone could direct me. thanks in advance.

Hi Giulio, i have a doubt; this code also works for version 3.1.1? because I tried it in my version, but does not work. I'm doing something wrong? or should I do more? thanks in advance.