Znuny Open Source Ticketsystem

Is it possible to auto close tickets that have not had an Update in X number of days? I tried setting a Generic agent up with "Change times:" before X days, but that seems to just act on tickets more than X days old, I would have thought an update to the ticket or a state change of any kin...

Hi All, We use pop3 to import emails into OTRS from a mailbox on our exchange server, I've been Reading various pieces of documentation which all says that OTRS deletes messages from the mail-server once it has successfully imported the message I logged into the mailbox itself today whilst troublesh...