Znuny Open Source Ticketsystem

Dear Team,

IS there any possiblitiy of locking out account after unsuccessfull login attempts in OTRS.



Thanks
Anand.

Thanks Jojo,

Any leads on how to develop the connector or any documentation will be very much helpful to me

Dear Team,

I have installed the Escalation Suspend Addon and configured the same for two states,

But when i put the ticket to the particular queue Escalation is not suspended and still continuing.


Anybody pls help me

Thanks in advance.

Thanks,

But is there any other way of implementing this functionality

Can Somebody help me to get some direction pls,

I need to Access the OTRS CMDB through External System,

Can it be possible using Generic Interface, If yes any directions to proceed...



Thanks in Advance

Dear Team,

Is there any possibility or option for Customer having the access of closing the ticket.


Any configuration we need to change for these ???

Dear Team, I am using OTRS 3.2.6 and ITSM 3.2.4 in Linux with Mysql. I am in need of Configuring Incident Management Module in our Team. I have searched in net on how to's but in vain. Any help on how to configure the Incident management. We need to configure the process workflow ( Right from creati...

Dear Team,

I have Configured ticket notifications for Agents when a new ticket is arrived.


But my Agents are not getting any notifications but my Customers are receiving the ticket notifications.

Is There any possibility of achieving the same to ordinary users ( without Support Customers)

Any Help or suggesstions available for me inthis.

Dear Team, I have configured my Business hours in my Calendar as 9,10,11...17 ( Which means 09 to 6, 9 hours SLA ) i have added the same calendar in Service Level Agreement. and i have updated my Escalation solution time as 1080 minutes which means 2 working days of 09 hours. But if i raise a ticket...

Anybody has any updates on this

Thanks

That was helpful

Dear Team,

Is there any possibilities of suspending Escalation when a ticket has put in a particular state.

I am using OTRS Helpdesk 3.2.2 and ITSM 3.2.2.

Thanks
Anand

Dear Team,

Is there any possibility of finding the how much time the ticket was in a particular state.

Thanks Jojo will do it....

Hi Team, Is there any possibility of achieving the below request. Notifications should be sent on 50%, 75% and 90% completion of SLA to the respective person working on the ticket. I have checked on both queue based and service based SLA but it is allowing me to do @ only once. Is there any possibil...

Dear Team,


Wanted to know how to disable the CC and BCC Filed on both AgentTicketPhone and AgentTicketEmail while Ticket Creation.




Thanks.

Dear Team,

Based on the Ticket Type we select, It should display the services and also based the Service the queue should be displayed.

Can this kind of mapping is possible.

Since i am a newbie in OTRS. Can you please guide on where to look for this and i am using the ITSM module

Thanks,

Can u please give more detail or any document available on this.

Dear Team,

If i do a bulk import for my OTRS CMDB, Always new CI's are getting generated in OTRS.

Instead i need to have if there any existing CI's it only needs to be updated.

Please let me know if this is possible in OTRS

Dear Team,

I want to know that can we Create different workflows for each of my customers on boarded into OTRS.

I am Using OTRS with ITSM 3.1 on a Linux Platform.

Need your help in figuring out the ways of doing this.

Dear Team,

I am a newbie to OTRS ITSM.

I want to know whether OTRS::ITSM support creation of workflows for incident,change and problem management.

Please let me know is there any document for the same for creating the above flows.


Thanks
Anand

Dear Team,

I want to set up a Generic agent like whenever a ticket fall in "Specific queue" and has "Specific State" it should apply a SLA to the ticket.

Please let me know how to start on this.


Thanks in advance

Dear Team,

I want to know how to start SLA time once a Ticket is changed to specific state.

For Example :

I want to calculate SLA once the ticket state changed from "OPEN" to "ASSIGNED"

Thanks in advance for the answers.