Znuny Open Source Ticketsystem

Sorted it, for the user name instead of having "otrs" I edited it to "asc\otrs" (asc is our domain) and this resolved the problem.

In OTRS\Var\log the error says...

[Fri Nov 2 11:36:32 2012][Error][Kernel::System::CustomerUser::LDAP::_Connect][197] First bind failed! 80090308: LdapErr: DSID-0C0903A9, comment: AcceptSecurityContext error, data 52e, v1db1

I can bind to AD using ldp.exe using the otrs user fine.

Hi, We have been previously running OTRS 3.1.4 on Server 2003, Apache Web Server, MQSQL (basically just used the Windows.exe installer). I had LDAP configured for customer log ins and it worked fine. :) Over the summer we upgraded our network and put a new Active Directory domain in (Server 2008 R2)...

This is now resolved. I sent a tracert to smtp.gmail.com and it was stopping at our Gateway so I contacted the company back that hosts our firewall and he had another look. Port 465 and 587 were not letting traffic out, opened them up and the emails started working.

Thanks again for the reply - I have double checked and I defiantly have all the necessary Perl modules installed. Does any one have any other ideas of what the problem could be?

Just as an update I have also changed the port to 465 as per this article....

http://wiki.otterhub.org/index.php?titl ... with_Gmail

Still have the same problem though.

Thanks for the reply guys: yacine12: I have checked and all internal firewalls are off, I have also contacted our external company that manages our firewall and they have confirmed there is nothing that will block smtp. Cheers for the info Dylan: When you say local smtdp is this something that gets ...

Hi, I have set up Gmail to send emails notifactions out to customers but when I try to test it I get an error message saying "internal server error", this looks like a generic Apache error message. I have smtp in Core Framework set as following: SendMailModule: SMPTPLS SendMailModule: CMD ...