Znuny Open Source Ticketsystem

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I was successful at the end with this feature. I'm not sure how it works precisely, but it works. If this helps some of you, here is the code : Modif 1 : FILE : /opt/otrs/Kernel/Output/HTML/DashboardTicketGeneric.pm : a) Before # get current filter : #modif RFE. to change CustomerID to CustomerName ...

hello thanks. but indeed, this where I have no clue about : "You need call sub CustomerCompanyGet to get customer company name. " could you send me some code samples or some links to do so ? I've tried to do as described for another similar request (TicketOverviewSmall.pm), but it seems it...

sorry, little mistake that I've just corrected in AgentDashboardTicketGeneric.dtl: <div title="$QData{"CustomerID"}">$QData{"CustomerCompanyName","15"}</div> is indeed : <div title="$QData{"CustomerID"}">$QData{"CustomerID","...

hi thanks for your quick reply. I'm not an expert in exploiting diff informations, nevertheless I've tried and see below for the answers. Does this mess makes sense for you ? ;-) thanks --- AgentDashboardTicketGeneric_preprod.dtl 2012-10-14 18:22:12.000000000 +0200 +++ AgentDashboardTicketGeneric_or...

hello I made it to work also in the AgentTicketOverviewSmall.dtl for Queue display, and it works great ! in the same type of features, I'd like to do this but for the DASHBOARD ? I know how to add a new column in the DASHBOARD, but the best I can do today easily, is to show CustomerID, which is not ...

hello just a quick feedback after a week of usage : we had to remove the modification since the sortby feature in the Search view (after using a search profile / template) was returning false results. So yes : the mod is working and allows shared Search Template But Becarful : it has some side effec...

hi RegisF you can try to modify the searchprofile.pm file this way where there is the SELECT SQL command (at 2 levels) : SELECT profile_name FROM search_profile WHERE LOWER(login) = LOWER('$Login') --> SELECT profile_name FROM search_profile WHERE (LOWER(login) = LOWER('$Login') OR LOWER(login) LIKE...

I think I got it working (I post this if this helps someone) : 1/modify TicketOverviewSmall.pm ==> Add the Owner tag : my @Col = (qw(TicketNumber Age Owner State Type Service Queue CustomerID CustomerCompanyName)); 2/ modify AgentTicketOverviewSmall.dtl ==> add the lines for the new header (OWNER in...

hello we've been successful in modifying this dtl file in order to add a OWNER column in the TicketQueueView. but we're facing a problem when trying to order by OWNER by clicking on this new header, after a search action or when using filter : it simply reopen the Search box and does not order by Ow...