Znuny Open Source Ticketsystem

Thanks for Your reply. Im talking about ITSM changes, Im new to OTRS and Im trying to get to know all its cans and won'ts. The whole permission thing is quite important. As I go through doc and click on my test instance only element from ITSM that fits into the role/group schema is CI class. I am wo...

Hi,

Is there a way to assign change to some group and in that way prevent some special changes from being viewed by some less permitted agents?

I had same problem. The reason why it happened was wrong definition of $Operation variable. At first I used just as in example: my $Operation = 'TicketCreate'; After few tries I figured out that this is not name of operation in connector, but a name I defined, in my case createTicket. So after switc...