Znuny Open Source Ticketsystem

This surprises me. In our organization of over 10,000 customers, this would be unfeasible. There is the potential that sensitive information would be shared with others who shouldn't see it. Also, the average user is no sophisticated enough to read and interpret each ticket's history that perhaps wo...

I hope I'm not off base here, as I'm a fairly new OTRS user / administrator. Hope this helps; if not, sorry to confuse the issue. In the SysConfig, there are two options under Framework -> Core that could affect this. They are "CheckMXRecord" and "CheckEmailAddresses." There are ...