Znuny Open Source Ticketsystem

Hi, I'm using OTRS 3.1, I have 8 technicians for support my customers, I receive the tickets by email and I schedule visits in a datetime dymanic field, the schedule could be change then the dynamic field is by article. I wonder if I could have a dashboard stats with a quantity of technicians schedu...

It's possible to add a column with individual article accounted time in the agent ticket zoom list?

Thanks

Ok, thanks for your help, I wait for the next releases of OTRS, I think that the generic interface is a great advance in the architecture of the solution.

Anyone has some practial information about this topic?

Thanks

Exactly, but there is where I can't find documentation about this kind of developement. I already read http://doc.otrs.org/3.2/en/html/genericinterface.html but I can't figure how can I to develop a new fields for the connector or a new connector. I was inspecting the files in perl inside the connec...

The answer is: I have a mobile application in windows mobile that reads all info via ticket_get, then with ticket_update I can add some information to the ticket and then close it. Thus I need to get customer information along ticket_get in order to display it in the mobile app.

Crynthias, I agree with you, I shouldn't create users via webservices, but I need to query user information along ticket information, I don't want to do two requests one via webservices and another via sql, if I could get all ticket information and customer information in the same way (webservices) ...

I was reading the documentation and I learned how to get a lot of information with TicketGet by script in Perl or webservices in an app, but I can't include customer information like contact, address and phone, is there some examples about modifying the connectors or to create a new one?

Thanks

I need to add some fields already included in the ticket, for example the pending reminder date, customer address, customer phone, customer contact.

Thanks for your quick answer.

I want to use the bundled ticket connector in order to integrate otrs with a field services aplication, I need to include some additional fields to the webservice that I need to see in my application. I couldn't find anything in documentation, forums or blogs. Anybody knows how to modify or create a...

Thanks a lot, I was really lost with this theme, I was seen that file but I wasn't understood what was it for.... I imported that in the SOAP UI in eclipse and I am using webservice operators right now, I will do the same in Visual Studio, but I suppose it works in the same way. Your help was very u...

HHMM, I understand.... but the problem here is, when I try to add a webservice in visual studio, there is a browser that tries to connect to the URL and I get the same error.

Then I suppose that I have to connect to the webservice writing all code by hand??

Thanks for your quick answer.

I have the same problem, I copy the GenericTicketConnector.yml from the following URL: http://code.google.com/p/otrs-git/source/browse/development/webservices/GenericTicketConnector.yml?r=6a9c1f608d088a793ef7753ff6e46e54b89c5a4c I ran the perl SOAP requester from: http://doc.otrs.org/3.1/en/html/gen...

I'm ready to test it in 3.1.7 but could you post all your code?? GCalendar.xml, GCalendarEmail.xml, etc...

Thnx

There is something I can't understand yet.... Where is the trigger that see the pending date and execute the code?

I'm installing an otrs turnkey image in amazon EC2, maybe we can do some test there and finish the code, what do you think?

I'm here again :-P Those is the steps that I was followed (I have OTRS 3.1.5 in Ubuntu Server 11.10) 1. Install CPAN 2. Install all modules (Net::Google::Calendar and the others and their prerrequisites) 3. vi /opt/otrs/Kernel/System/ticket.pm 4. Add the lines of code in the right places 5. Comment ...

Your work is great, but I'm newbie in perl.... did you insert the code in the end of tickets.pm, How did you do in order to include the google params in your dashboard?? I think that a good idea is to include the appoinment duration in a dynamic field. Is there something that could I made to help in...