Znuny Open Source Ticketsystem

Hi, I'm a vendor and I would like to have OTRS to manage my costumer requests. I really don't know much about OTRS and all of the fields I see. I just want a simple processing schema, where, depending on the Campaign (set by from where emails are fetched from), the tickets are assigned to a internal...

ok i figured it all out (except running otrs directly from otrs.mysite.com)

thanks; close please

OK so I did a clean fresh manual install of otrs I have a question when it comes to apache config so I should create a otrs.conf file and have httpd.conf Include it and it should look like this # -- # added for OTRS (http://otrs.org/) # $Id: apache2-httpd.include.conf,v 1.25 2011/11/05 17:39:09 mb E...

Ok, thx for the feedback.

I'll do a manual installation and let you know what's the outcome.

The httpd was installed by my hosting company when they installed the VPS. Always been working just fine. Meanwhile I took a look at the file you directed me to and set the httpd verification to 0. service otrs start still halts on errors: Error! Maybe your database isn't configured yet? Try the web...

Ok so first time I'm trying to install OTRS. It's a VPS with CentOS 5.8 and WHM/cPanel rpm would give me an error saying httpd was missing and was needed for OTRS. All the other dependencies missing had been fixed and yet that one remained, so I went nodeps All alright, OTRS first steps correctly co...