Search found 3 matches

by haq
12 Sep 2012, 11:17
Forum: Help
Topic: [Help] make the dtl & pm file usable
Replies: 0
Views: 559

[Help] make the dtl & pm file usable

hello guys.
i've created .dtl & .pm file.
can someone guide me how to register it via sysconfig or guide me how to make the file is usable in otrs.
thanks in advance.
by haq
26 Jul 2012, 06:00
Forum: Help
Topic: Dynamic fields in zoom view
Replies: 12
Views: 9596

Re: Dynamic fields in zoom view

Can I put the drop down dynamic field next to 'Move' drop down?
Refer attachment.
actionticketzoom.png
(red box)
If possible, how can I edit or add?
by haq
24 Jul 2012, 05:10
Forum: Help
Topic: ITSM::ConfigItem::Class, how to add a property
Replies: 6
Views: 4211

Re: ITSM::ConfigItem::Class, how to add a property

Hi,
For
1. Go to Admin | Config Item => ?Action=AdminITSMConfigItem
to add a class or extend an existing class definition with more fields.
I can't edit class definition for 'name', 'deployment state', and 'incident state'. Because it was not here. Can you explain more or give me an idea to change ...