Znuny Open Source Ticketsystem

Hi, jojo

Could you give me an example of the config file? I didn't understand =(

Thanks

Lucas Schimit

Hello again... Every ticket comes in the main queue, and I need the GA to assign these tickets to other queues, based on the client and priority of said ticket. The GA would not be triggered by an action, but would be running every two minutes scanning new tickets and reassigning them as needed betw...

Hello,

Thanks for answer...

I don't understand that part of event.

I creat the queues, change the time on interface and the crons.

What better way to improve this?

Thanks!

Hello,

Here my crons:

# start generic agent every 20 minutes
*/2 * * * * /opt/otrs/bin/otrs.GenericAgent.pl -c >> /dev/null

# start generic agent every 1 minutes
*/1 * * * * $HOME/bin/otrs.GenericAgent.pl -c db >> /dev/null

I changed the code only test...

Thanks!

Hello, I am trying to fix an issue for such a time. I have created some "Generic Agent" to define priorities and respective queue that the tickets will be forwarded. Every 10 minutes, such agents are executed, however, I need a faster service, something about every 2 minutes. - I have chan...

Hello, I am trying to fix an issue for such a time. I have created some "Generic Agent" to define priorities and respective queue that the tickets will be forwarded. Every 10 minutes, such agents are executed, however, I need a faster service, something about every 2 minutes. - I have chan...

Bom dia! Estou com um "problema" aqui no escritório que esta se estendendo por algum tempo. Eu criei alguns atendentes genéricos para definir prioridades e quais filas os chamados serão direcionados. Esses agentes eles rodam apenas de 10 em 10 minutos, porém, preciso que ele seja mais rápi...

Wolfgangf wrote:the monitoring plugin does such
you might use the idea to develop functionality

Hello, Okay?

Could you help me or give an idea of ​​how to develop this part of the system?

Grateful for the return.

The Generic agent can change the state/status, priority, or other field, and Notification (Event) can react/send email based upon that change. I created three queues, which receive e-mails from our system for monitoring servers for the ticket's with critical high acionamos analysts to interact with...

The Generic agent can change the state/status, priority, or other field, and Notification (Event) can react/send email based upon that change. I created three queues, which receive e-mails from our system for monitoring servers for the ticket's with critical high acionamos analysts to interact with...

Gentlemen, Good afternoon.

You can associate a ticket to an object of the CMDB, that is, my calls go into the queue with the correct hadwares through words sent by e-mail client?

Att

jojo wrote:that's not possible via config

I'm searching through testing with the autoimmune response and the generic agent, if you can or know someone who can send e-mail automatically from the ticket's and closes them after sending the email, I am very grateful for the information.

Gentlemen, Good Afternoon.

Could you tell me how I should configure the Generic Agent to send e-mails automatically to the Ticket's for a particular queue?

Thanks!

Señores, buenas tardes.

¿Podría decirme cómo debo configurar el agente genérico para enviar e-mails automáticamente a la de entradas de una cola en particular?

Gracias!

Senhores, Boa Tarde.

Poderiam me informar como eu devo configurar o Generic Agent para enviar e-mail's automaticamente para os Ticket's de um determinada fila?

Valeu!!!

Senhores, Boa tarde.

É possível associar um Ticket a um objeto do BDGC, ou seja, meus chamados irão para as filas com os hadwares corretos através da palavras enviada pelo e-mail do cliente?

Att.

Senhores, Bom dia.

Não estou conseguindo enviar o bilhete automaticamente para o cliente e depois encerra-lo (tenho uma ferramenta de monitoramento que cria Ticket's e envia para as filas), não estou conseguindo automatizar esta parte do sistema. Poderia me ajudar?

Att.

Ola, Boa Tarde. Gostei da sua informação, tenho uma outra dificuldade com o OTRS não estou conseguindo enviar o bilhete automaticamente para o cliente e depois encerra-lo (criei filas que estão gerando Ticket's para base de pesquisa), não estou conseguindo automatizar esta parte do sistema. Poderia ...