Znuny Open Source Ticketsystem

my bad - I assumed that faq_admin would have writes to create new FAQ.

I added RW access to the "faq" group, and now I have menu to add new FAQ articles.

Thank you!

I just installed FAQ module. I am a member of faq_admin. I logged out/in, and I can see the FAQ Explorer/Journal, etc. I can see the menu option to manage categories and languages. BUT...I don't see any option to create a FAQ.

....HOW DO I CREATE A FAQ?

Thanks!
Kevin

Thanks!

Anybody?

Can you share a Saved Search Profile?

-Kevin

I created a search and saved it. When I click on the "Profile Link" button, it will jump to this URL: http://<hostname>/otrs/index.pl?Action=AgentTicketSearch;Subaction=Search;TakeLastSearch=1;SaveProfile=1;Profile=MT-607-Not-Closed I sent this to a co-worker, and when they clicked it, it ...

Ok - I tried to migrate to Linux. The instructions are poorly written and do NOT even begin to address all of the steps to install on Linux, without mentioning a process for migrating from Win to Lin. I've been a Windows Server admin for 18 years, so I'm quite used to hearing "Linux is better, ...

I understood your post. I tried it with the local database, and that did work. However, when I created a copy of the LDAP connection information, I appended a 2 to all of those connections strings, And it would not allow an LDAP user to authenticate with the iPhone app. I will review my code, and te...

Thanks - that does correct the Apache configuration. But - the OTRS configuration is blowing up: $Self->{'AuthModule'} = 'Kernel::System::Auth::HTTPBasicAuth'; When I include the above line in Config.pm, the browser will auto-login. But - the iPhone App will not work. I can disable SSO in OTRS (remo...

cool...I'll dig into the code and post my findings. Thanks a lot!!!

This is a much needed feature! The documentation is misleading...they make it sound like it is a relatively simple method of easily attaching a datasource to the dropdown list. ...it would be GREAT to show an example of how this is accomplished. New custom field types (e.g. custom field type dropdow...

It isn't the auth source in OTRS that is causing the problem. when SSO is enabled, the web server has to query the client for the credentials. I believe that is the problem. Apache is querying the iPhone app for the SSO credentials and the app isn't supplying the credentials. I can disable the SSO i...

I found the problem. I have my OTRS configuration setup for pass-through authentication with Active Directory. The Apache http.conf file is requesting the iPhone App for credentials...of course, it doesn't know how to respond - so it is given a 401 error by the server. If I disable SSO, then it work...

Anyone here in otterhub-land that has a clue about this error?? I have un-installed, re-ininstalled, restarted the server, stood on my head, crossed my fingers, and rubbed a rabbit's foot.

None of these things work!!

Does anyone know a way of hiding the link for "Options: [Customer]"? I only see this when create a new ticket. This link appears right above the RichText input box.

Thanks!!
Kevin

This worked: change Ticket.pm to include the portion bolded: if ( !$Param{SendNoNotification} && $Ticket{StateType} ne 'closed' && ($Ticket{LockID} == '2')) it didn't like referencing $Ticket{Lock}, but it DID work with $Ticket{LockID}. I would rather NOT have to modify Ticket.pm...b...

I found it and tested it, but that doesn't work. Is LOCK the correct reference?

I do want notifications if the ticket is unlocked, so your "code suggestion below" does sound logical. Where do I make this change? I thought it was only going to announce on unlock, but apparently this is a per-agent preference "Notification when a ticket is moved into MyQueues"...

ok - i checked, and the ticket was being "unlocked. SO...I changed the following settings, and NOW the ticket is staying locked when it is moved to another queue. However, all queue members are still receiving a notification that the ticket is moved into their queue. Ticket::EventModulePost###9...

Ah....I will check that.

Sorry about that...I am using json.pl

Still not working.

It is locked and assigned to an agent.

Thanks

OTRS is sending a notification to all members of a queue when a ticket is moved into that queue. However, if the ticket already has an owner, then I DO NOT want it to send a notification. The problem, is that every member of the queue is getting a notification about the "ticket move", even...

I am having the same problem...and (yes) I have the iPhone app module installed.

I found my problem! I was using Email Addresses to direct the queue. For those that run into the same problem, look under Admin / Email settings / Email Addresses. You can create OTRS system email addresses - and it will direct the queue location. Using Email addresses will OVERRIDE the default Post...

I have tried changing the default postmaster queue - but it will NOT accept! I have tried modifying the queue in the Sysconfig, and in the config.pm. C:\>"e:/PROGRA~1/OTRS/StrawberryPerl/perl/bin/perl.exe" e:/PROGRA~1/OTRS/OTRS/bin/otrs.GetConfig.pl | find /i "PostmasterDefaultQueue&q...