Znuny Open Source Ticketsystem

My Exchange server looks a lot different than yours. GNA is the name of the server by the way. The default GNA connector is the one I ran the command on

Thanks for the response. But what is "YourReceiveConnectorNameForOTRS"? - would that be the DNS name of the exchange server that OTRS connects to? Open up an Exchange Management Shell on your Exchange server and run Get-ReceiveConnector, it will list all connectors and show you what port ...

Thanks for the response. But what is "YourReceiveConnectorNameForOTRS"? - would that be the DNS name of the exchange server that OTRS connects to? Open up an Exchange Management Shell on your Exchange server and run Get-ReceiveConnector, it will list all connectors and show you what port ...

@KPS I have the same problem. For some of my customers it fails to send and there's a comma at the end! Did you manage to fix the problem in the end? It was linked to using Exchange to send mails. I ran Set-ReceiveConnector "YourReceiveConnectorNameForOTRS" -MaxAcknowledgementDelay 0 on m...

Thanks for your help as always crythias. Do you ever sleep or get anything else done. :D I think I'm confusing myself as much as I'm confusing you. I've now seen the Admin Customer Management page and the CustomerID is a drop down list of all CustomerID's and Company created in the Customer Company ...

I've just uncommented this out in the defaults.pm file so that it reads CustomerCompanySupport -> 1 Don't touch defaults.pm. Copy to Config.pm and edit there. Defaults.pm is overridden on updates. I've added the CustomerCompanySupport => 1; to the config.pm under OTRS\OTRS\Kernel\Config.pm, is this...

My plan is to link the customerID in the change customer page to the CustomerCompanies That would be CustomerCompanySupport. I've just uncommented this out in the defaults.pm file so that it reads CustomerCompanySupport -> 1 All that I can see that has happened is; when I open click on CustomerID l...

I want to add a couple of links to my current menu. At the moment we have Dashboard | Tickets | Statistics | Customers | Admin | SearchIcon I want to add links to a couple of queues that we use more than most. I also want a link to the Customer Companies admin page (http://server/otrs/index.pl?Actio...

This may be a general helpdesk question rather than a specific OTRS question. We use our OTRS as a support ticket system to record customer support calls for the software we write. These mainly come in via email. OTRS has been working really well for us as before we were just monitoring calls via em...

I may have got to the bottom of this. Firstly I saw in one of the logs that I was getting a [Tue Oct 9 11:35:28 2012][Error][Kernel::System::Email::SMTP::Send][163] Can't send message: 354Start mail input; end with <CRLF>.<CRLF> ! Enable Net::SMTP debug for more info! [Tue Oct 9 11:35:31 2012][Info]...

Every once in a while a customer will respond to a old ticket that has already been closed. Sometimes with a new query worthy of a new ticket, sometimes just to say thanks.

Is there a way to stop closed calls being reopened and if so what happens when someone replies to a closed call?

This issue has got a lot better since using the methods, I used above but I still see it from time to time. I sent a ticket to a customer this morning that errored, went back and sent again, errored again, went back a third time and added myself to the To: list. It errored again but I received the m...

I may have got a bit further with this. I've not had a failure for a while but when pdragovich says it always fails when the To field is active, for me it always seems to work when I click on the To field before I click Submit http://i50.tinypic.com/2w2n4au.jpg http://i50.tinypic.com/2w2n4au.jpg

I am also having the same problem. I am running on a Windows 2008R2 with OTRS 3.1.3. I have tested a few messages and it looks like if you do not move the active cursor from the TO: field that it fails. When I click into the message body before I close the ticket it has completed correctly. Is ther...

I'm on 3.1.8. I thought I'd updated my signature but obviously not. This customer has been added as a customer but some others that have failed have not been added in as customers in OTRS. Just customers who have emailed our support address.

Any db tables I can check?

Where is the comma coming from though?


http://postimage.org/image/wh036twvv/

Here is a screenshot of my ticket. The two cc'd users, one from my domain one from the customers domain both received this mail. The message failed for the user in To field

Occasionally I am getting the following error when sending a ticket Error Message: Impossible to send message to: user@domain.com, . You can or go back to the previous page. Error Details Backend ERROR: OTRS-CGI-10 Perl: 5.12.3 OS: MSWin32 Time: Tue Aug 28 13:20:16 2012 Message: Impossible to send m...

Sorry to hijack the thread a little, but I've just upgraded from 3.1.1 to 3.1.8 on Windows by backing up the database backing up otrs directory Exporting settings from SysConfig uninstalling 3.1.1 installing 3.1.8 importing the database backup copying over config.pm and zzzauto.pm from the backup of...

I'm sorry for the complexity of how I asked the question. I'm struggling with it myself. To try and clear things up, our partners do not have access to our OTRS. If one of our mutual customers has an issue then the partner (acting as a first line) will send an email to our support address that is th...

I'm new to OTRS so bear with me. I've setup a new install with 8 agents to handle our companies support calls from customers. Customers have no access to the system. I'm not sure how to set up the following scenario: We have direct customers who may have multiple users contacting us with support iss...