Znuny Open Source Ticketsystem

Oh I'm sorry. What you can try is the package from the CapeIT group, that will provide you with the ability to define DynamicField-References in a CI-definition. And you're able to create multiselect dynamic fields (though I didn't test it). Hmm.. no default field for checked box or multiple select...

There is a checkbox defined in the general catalog, try the class "ITSM::ConfigItem::YesNo". E.g.: { Key => 'examplecheckbox', Name => 'Example of a checkbox field', Input => { Type => 'GeneralCatalog', Class => 'ITSM::ConfigItem::YesNo', Translation => 1, }, }, That is Drop Down Menu not...

Hi all,

I'm sorry because i'm newbie here. I just created COnfig Item with General Catalogs but Its only vie DropDown Menu.
Can OTRS using General Catalog but using Checked Box ?

I'm Running OTRS 3.3.6

Thanks

-Ashraf

Hi all, I have an issue regarding notification. 1. I Create email ticket manually from OTRS portal. 2. Then OTRS should send out email notification to customer. 3. I checked no email received from customer but OTRS create new ticket after email bounced back to OTRS. 4. Before this it's working fine ...

Thank you. its working back now. the firewall blocking ports.

Dear all, I have an issue regarding email fetching, after upgrade to 3.3.6 and the email not working anymore. see error below otrs@CHBSOTRS01:/> /opt/otrs/bin/otrs.PostMasterMailbox.pl ERROR: OTRS-otrs.PostMasterMailbox.pl-10 Perl: 5.10.0 OS: linux Time: Thu Apr 17 08:50:05 2014 Message: IMAP: Can't...

Thank you for your help. The problem is already upgraded the package to the latest version and not able to reinstalled with the same version . I cloning my OTRS server to test the result, 1. Backup OTRS database using mysqldump 2. Uninstalled all ITSM package. 3. Installed one by one package follow ...

Still unable to create new services. Can I re-install package manager ? I mean reinstall without uninstall.
If I uninstall and reinstall back does it effect everything ?

Thanks, I go to Package Manager, but got this issue, any idea?

Hi,

Upgrade done. problem solved.
But when I want to create new service, dropdown button not available for "Critically" field. see below .

I revert back to the original file. Then I download CustomerTicketOverview.pm from otrs portal otrs version 3.1.8. Then at Modules folder, i got both files (CustomerTicketOverview.pm & CustomerTicketOverView.pm). Login into Customer.pl and then i got error as shown below Server error! The server...

Dear all. I got error message after login to Customer.pl. Im using OTRS 3.1.8. Error Message: Module Kernel/Modules/CustomerTicketOverview.pm not found! I checked my file name CustomerTicketOverView.pm, then i change it to CustomerTicketOverview.pm. After login, all related ticket not show in there....

Hi all,

I have a question, how to set a condition automatically? This is because when we create a new change ticket, we need to set condition into it manually.
I know we can set in templates, is there any solution instead of using template?

Thanks in advance

-Ashraf

Update:

having an issue when login.
error : Session invalid. Please log in again.

upgrade version from 3.1.8 to 3.2.13.

Any idea? saw thread said to add below script into Config.pm.

$Self->{SessionModule} = 'Kernel::System::AuthSession::FS';

is it possible ?

Thanks in advance.

Hi Giulio and all, Thanks a lot for your help. I'm able to change from MyISAM to INNOdb as shown below. mysql> SHOW ENGINES; +--------------------+---------+------------------------------------------------------------+--------------+------+------------+ | Engine | Support | Comment | Transactions | ...

I got the step to change state by set "Conditional" in Change Management.
and need to follow sequence from Request > Approved > In Progress > Successful.

It cannot jump from Request to Successful.

OK thanks a lot from all your help.

-Ashraf

Hi, Change Management (and the OTRS Implemenatation) is a tricky one. If you have problems here, you should consider to get professional support. You can change the State Machine in the admin section for Changes and Workorders. But you have to configure sysconfig, too. The manual sais: 'The impleme...

No body don't know about this or not able to help ?
Frustrated

Thanks.. but I dont know how to change to InnoDB. Is there any steps I need to foollow?

Can anyone help ? I have the same issues .
Unable to change "CHANGE" state from "Requested" to "Pending Approval" or "Approval"

Any help ? Ticket::EventModulePost###150-TicketPendingTimeReset [u]Key[/u] Event TicketStateUpdate Module Kernel::System::Ticket::Event::TicketPendingTimeReset I set one ticket to pending, then ticket reached time. then update note and close the ticket. I still receive an email notification said &qu...

Same here, How about when we set pending reminder and we receive 1st reminder from otrs after reached pending date and time. We update the note and the state changed and then we close the ticket. After that we still receive same notification pending reminder after we close the ticket. This notificat...

eyucks wrote:

crythias wrote:

inwiwo wrote:You're using MySQL 5.0 with MyISAM.

Which means he's going to need to switch to INNODB.

I heard that INNODB slower than MyISAM. is there any solution if i dont wnat to switch to INNODB?
Thank you.

Can I stick with MyISAM? and what should i do to solve this. Sorry noobies here.

crythias wrote:

inwiwo wrote:You're using MySQL 5.0 with MyISAM.

Which means he's going to need to switch to INNODB.

I heard that INNODB slower than MyISAM. is there any solution if i dont wnat to switch to INNODB?
Thank you.

KlausNehrer wrote:http://doc.otrs.org/3.1/de/html/stats-m ... admin.html

Thank you. but i follow from this thread viewtopic.php?f=61&t=20415&p=80811&hilit=report#p80811

Thanks

jojo wrote:yes, with the help of cron or at and the bin/otrs.GenerateStats.pl script

how to use that? please advise.

yes Thank you. how about these issue ? Trying to connect to database DSN: DBI:mysql:database=otrs;host=localhost; DatabaseUser: otrs Connected. Your storage engine is MyISAM. These tables use a different storage engine: dynamic_field dynamic_field_value gi_debugger_entry gi_debugger_entry_content g...

go directly from 3.1.8 to 3.2.6 I take this note from http://doc.otrs.org/3.1/en/html/upgrading.html Within a single minor version you can skip patch level releases if you want to upgrade. For instance you can upgrade directly from OTRS 3.1.1 to version 3.1.4. If you need to do such a "patch l...

Hello all, I would like to had an advise because im running otrs 3.1.8 with no issues. I would like to upgrade to the latest version of otrs. Can I upgrade to 3.1.15 -> 3.2.1 -> 3.2.6 ? I tried in my lab there an issues when 3.1.5 to 3.2.1. i unable to login using same credential anymore. I'm sorry ...

Hello all, I want to create new type with selected services only. For example, I create type's name "Internal" then i create Service's name "Computer","Router" and "Switch". When we want to create ticket, we choose Type=Internal, then at service section , I wa...