Znuny Open Source Ticketsystem

Hi,

Anybody can help me to create a new field (i wanna put it next to queues dropdown menu) in view ticket screen page?
any help is appreciated. Thank you very much

Done and work perfectly. Thank you very much!

Hi all,

I tried to add template on import/export, but then it showed me this error ..

Then i uninstalled the import/export package, then download and install it again, it showed me this error ..

Anyone can help me with this?????

Hi jojo, I dont really understand perl, I'm more familiar with php. And now I'm trying to save user input from cmdb to file using php, do you think its possible? When i run it, it said the php file is not found, but I already put the php file in the same folder with html file that I want to get user...

Hi, is this integration works well? I'm a newbie in pearl, but most of people recommend me to develop perl code to integrate otrs with other third party. Do you think I can do that use the same way as yours in this case? Thanks

I found this ITSMConfigItem.xml file in OTRS. Is this file suitable to be modified to do the integration? <?xml version="1.0" encoding="iso-8859-1" ?> <otrs_config version="1.0" init="Config"> <CVS>$Id: ITSMConfigItem.xml,v 1.39 2012/05/15 12:38:43 ub Exp $</C...

Hi again jojo,

I wanna integrate cmdb comp class, which do you think the best i use for that integration? xml, api, or webservice? Thank you very much in advance

Can you explain to me more how to do it, if you dont mind?

Hi jojo,

that sample is the field sample that i have to create in cmdb, my question here is how to integrate that field to another application.

Hi, I've been asked to integrate OTRS with other application through CMDB, anyone can help me with it? Here is the sample of requirement that i want to integrate in OTRS.. Customer 1. CustomerID (Primary Key) 2. Country 3. Company Any help would be greatly appreciated.Thanks! :)

Alrite will try to do that, thanks alot!

Thanks! i will try to use ubuntu then.. emm btw I'm not really familiar with ubuntu.. can you provide me the steps of how to install otrs on ubuntu and set the pgp?

Oh oke thanks, so what you recommend me to use?

Hi everybody,

I'm a newbie in this thing.. I wanna ask, is windows compatible for PGP/SMIME configuration? If yes, may i know the steps on how to turn them on OTRS?

Thank you very much