Thanks jojo,
can u please elaborate.
a small code or snippet would be of a great help
Thanks
Anand.
Search found 3 matches
- 01 Aug 2012, 09:22
- Forum: Help
- Topic: Get Ticket Details for a users
- Replies: 6
- Views: 2086
- 25 Jul 2012, 14:57
- Forum: Help
- Topic: Get Ticket Details for a users
- Replies: 6
- Views: 2086
Re: Get Ticket Details for a users
Thanks for your reply.
As mentioned by you, I want the status of all the tickets for the particular agent.
for example if an Agent "X" has 10 tickets assigned with him, I need the total no of tickets and the status of those.
As mentioned by you, I want the status of all the tickets for the particular agent.
for example if an Agent "X" has 10 tickets assigned with him, I need the total no of tickets and the status of those.
- 25 Jul 2012, 12:46
- Forum: Help
- Topic: Get Ticket Details for a users
- Replies: 6
- Views: 2086
Get Ticket Details for a users
Dear Team, I am in a new requirement like, given a Support user-id, i need to get all the ticket details that he is assigned with. I am a newbie to OTRS and need know if there is any web-services or any where i can look into it. Need your Suggestions on this. Awaiting for a reply. Thanks and Regards...