Znuny Open Source Ticketsystem

Hi!

Since tuday midnight, my OTRS 5.0.2 sends debug mails:
Subject: "OTRS Scheduler Daemon Cron: MailAccountFetch"
Body:
Debug: Config.pm ->Get('FQDN') --> our real fqdn
Debug: Config.pm ->Get('PostMasterMaxEmailSize') --> 16384
Debug: Config.pm ->Get('PostMasterReconnectMessage') --> 20

This ...

Ok, thank you for your help.

At Group membership, I have full permission...

Hi,

I cannot find how to set permission to agents for adding note, closing ticket etc... without ticket ownership. Thanks for the ideas!

Thank you, I will try it.

Thanks for the info. So if I understand it right, I can do it only by modifying the code. And what is about the upgades? Will my modification preserved?

Hello,

Is it possible to aggregate the values of the note-based dynamic text fields into ticket-based dynamic field? I would like a behavior like in the time accounting: in the ticket information area, there is a time sum of the notes.