Znuny Open Source Ticketsystem

Hi, After a migration from OTRS 6.0.10 to OTRS 6.0.15, I had an 500 Internal Server Error See error from /var/log/apache2/error.log Message: Can't load dynamic field object handler module for object type FAQ! RemoteAddress: 192.168.1.167 RequestURI: /otrs/index.pl Traceback (6909): Module: Kernel::S...

Dear, Every day, we receive 02 messages from otrs system : (Please help us to figure out what is going on) First Message : Object : OTRS Scheduler Daemon Cron: SpoolMailsReproces s Body : ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::SpoolMailsReprocess-43 Perl: 5.14.2 OS: linux Time: Sun Feb 21 00...

After fixing the PB with the DB : My dashboard is empty (but the tickets appear in Tickets meu). And below are the error : ---------- Module Kernel/Output/HTML/DashboardEventsTicketCalendar.pm not in @INC (/opt/otrs/Custom /opt/otrs/Kernel/cpan-lib /opt/otrs/ /etc/perl /usr/local/lib/perl/5.14.2 /us...

Then how can i check it Please ?

See below the registration info of my server :
Regards,

Thanks for you reply. root@it-gel-01:/opt/otrs# mysqladmin -u root -p variables | grep have_innodb Enter password: | have_innodb | YES | Yes, engine is Innodb.

After a migration, can't create any auto response. When trying got below mail : Need ID! Table 'otrs.scheduler_task_list' doesn't exist, SQL: 'SELECT id, task_type, due_time FROM scheduler_task_list ORDER BY create_time, id ASC' Table 'otrs.scheduler_task_list' doesn't exist, SQL: 'INSERT INTO sched...

And when i ran : root@it-gel-01:/opt/otrs# cat scripts/DBUpdate-to-5.mysql.sql | mysql -p -f -u root otrs Enter password: Below the Error ------- ERROR 1061 (42000) at line 4: Duplicate key name 'link_relation_list_source' ERROR 1061 (42000) at line 5: Duplicate key name 'link_relation_list_target' ...

Hi All, below the error i got during "Database migration script" : scripts/DBUpdate-to-5.pl ----------- Step 7 of 16: Migrate notifications to event based notifications...ERROR: OTRS-DBUpdate-to-5.pl-20 Perl: 5.14.2 OS: linux Time: Fri Nov 6 19:42:23 2015 Message: Can't add notification 'O...

Hi,
I am really interested with that template.
Can we have at least a print screen ?

Hi sir,
just to inform that i try to "change owner of new tickets" automatically on incoming tickets, and it is working quiet simple now on otrs 3.3.1
I use filter with agent login name

Hi, i installed otrs and create an agent. i setup sending/receivin mail by the system : OTRS receive new mail. But it does not send mail to my e-mail address because since now i receive nothin in my outlook : A log file : Sun Aug 5 13:25:14 2012 error OTRS-otrs.PostMasterMailbox.pl-10 Can't use from...