Search found 2 matches
- 07 Aug 2012, 11:55
- Forum: General
- Topic: Stats / Report of Ticket Creation to First Agent Response
- Replies: 1
- Views: 658
Re: Stats / Report of Ticket Creation to First Agent Respons
Any ideas please...?
- 06 Aug 2012, 17:10
- Forum: General
- Topic: Stats / Report of Ticket Creation to First Agent Response
- Replies: 1
- Views: 658
Stats / Report of Ticket Creation to First Agent Response
Hello,
Can someone please help me create a stats report that calculates the time difference (or just states both times) from creation to the first response sent from an agent? We want to exclude any automated replies from this query.
Many Thanks,
Can someone please help me create a stats report that calculates the time difference (or just states both times) from creation to the first response sent from an agent? We want to exclude any automated replies from this query.
Many Thanks,